Guides

Transformational hotels are positioning themselves as micro-communities within their local neighbourhoods, opening their doors not only to visitors and travellers, but also to those who live and work in surrounding areas.

The idea behind NDC is that everyone involved in the business of distributing content – such as airline seats and fares – are all talking the same (technical) language and using the same syntax to exchange messages on shopping and booking components of travel...

Travellers using their work mouse or smartphone just like their home remote control can leave a confused manager. Mark Frary explains how to thrive in a multi channel world.

Rachel Newns, FCM’s Hotel Product Manager explains the three key elements that are needed to control hotel costs. Combine all three to ensure clarity for your travellers and deliver value on your overall spend.

With GDPR in force, travel managers and suppliers will need to know what data they hold on their travellers, why they’re holding it and for what purpose. As a result, corporates may need to re-think their strategies to mine data from multiple, disparate sources...

Both TMCs and corporates with large hotel spends face the challenge to gather their figures, combine that information with all their upcoming needs and then try to use this data to secure the best possible accommodation for their travellers and rates for their employers.

The continuing evolution of technology has had a considerable impact on the business travel industry which has undergone a deep transformation over the last decade. It’s now a priority for TMCs to stay relevant to the needs of travel bookers AND travellers....

Why are so many travel managers encouraged only to control travel costs rather than use travel as a tool to achieve a result? Measuring travel’s ROI could be the first step!

The global financial crisis that began a decade ago dramatically dampened demand for business class air travel, possibly for good, but are we on the verge of a renaissance? Some seem to think so.

First they were travel managers, then they were procurement. As automation begins to circle round travel buyers, Mark Frary considers which specific job skills will be in demand tomorrow.

Here's a a step by step guide from FCM for those new to travel management and may perhaps be feeling daunted about process and policies and how/where to get started.

Ancillary services refers to all the ‘extras’ thing that a person might need when taking a business trip. Travel agents may book you a flight but also they will offer you a wide range of ancillary services to fulfill every aspect of your itinerary, big or small.