Travel recovery gleams bright on the horizon
Travel industry leaders are optimistic about the future of travel in Australia.
Flight Centre Travel Group’s Illuminate 2021 event brought together a slew of aviation, travel, accommodation, finance and corporate heavy hitters to spill the beans on what’s ahead for travel and industry.
The virtual event attracted more than 2000 audience members who tuned in from Australia and New Zealand to hear how and when the predicted recovery phase for the travel industry was expected to take off.
Short and sharp, the event featured keynote speakers, Q and As, panel discussions and audience polls, all artfully interspersed with music, entertainment and prizes. Guests could explore a virtual partner showcase or network in a dedicated meeting hub.
Kicking off discussions was Qantas CEO Alan Joyce, who dialled in from the boardroom in the airline’s head office in Sydney. Mr Joyce said Qantas had been working on getting as many staff back to work and aircraft back in the sky in line with government plans to reopen borders.
We are planning to get back to 100% of the pre-COVID domestic schedule by January. That's great news for domestic tourism, for domestic business travel and great news for people wanting to visit family and friends over Christmas,” Mr Joyce said.
“Even on a route like Melbourne-Sydney, a big business route, we are currently down to one flight a day. This is coming from 55 flights per day before COVID. From November we’ll progressively go back to nearly 15 flights a day, by Christmas get back to 30-40 flights per day and by February we should be close to the pre-COVID schedule. They are all good moves in the right direction.
The Irish-born CEO told James Kavanagh, who heads up Flight Centre Travel Group’s corporate and leisure businesses in Australia that international routes would be brought back from 1 November, starting with London and Los Angeles and by end of the year Canada, Fiji, Singapore and Tokyo.
Mr Joyce’s optimistic outlook was echoed by Virgin Australia CEO, Jayne Hrdlicka who said the carrier had used the downtime during the pandemic as an opportunity to reassess its operation and prepare to meet customer demand.
“We used the opportunity to step back, reflect on who we are as an airline, who we serve, to completely transform our cost base and to make sure we’re focusing on the things we know matter to our customers such as value and choice,” Jayne said.
Responsible travel and sustainability were also key themes throughout sessions. Representatives from both Accor and ANZ appeared in panel to talk about duty of care and what that meant for the travel and accommodation experience. Dan Gregory, global human behaviour specialist gave his perspectives on why face-to-face was so important for building trust, community and engagement. Olympic golden girl Cate Campbell opened-up to the audience about maintaining personal strength and resilience during the hard times.
Last but certainly not least, were insightful sessions from Westpac Chief Economist, Bill Evans and Graham Turner, Flight Centre Travel Group founder and Managing Director.
General Manager Melissa Elf said FCM would be working closely with customers to help businesses focus on their return to travel strategies.
“Whether that’s refining travel policies for the post-Covid environment, working on demand management, looking at how to integrate technology to support sustainability objectives – our team is ready and prepared to help customers and their travellers get back to flying safely and with confidence,” Melissa said. “Face-to-face meetings and industry events are about to make a come-back in a big way and we can’t wait.”
Time To Fly? We know so!
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