State of the Market Report 2020


State of the Market Report

A total of 2500 business travel managers, bookers and travellers in Australia, New Zealand, EMEA, Asia, and the Americas took part in our survey, in order to give us greater insight into our clients’ prevailing sentiments on business travel conditions as countries emerge from the COVID-19 crisis. 

We’ve analysed their responses in conjunction with expert’s opinions on when travel will return, to produce a comprehensive report on the state of business travel around the globe.

Our global report details:
  • Global and regional sentiment on the readiness and confidence to return to travel.
  • Expert analysis on if and when travel will return to pre-COVID levels.
  • The top 5 areas of focus for travel programs.
  • What changes Travel Managers are wanting to make to suppliers, policies and budgets.
  • And much more!

    Industry Insights

    Our State of the Market snapshots are already providing key insights to the industry on the resumption of travel.

    New Business


    want travel to resume to help win new business
    Group Travel


    want travel to resume to help manage existing customer relationships
    Conference and Events


    want travel to resume to facilitate conferences and events
    State of the Market Report

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    Want to get the facts straight from the experts?

    Join Flight Centre Travel Group’s senior procurement leaders as they dive into the results of the State of the Market Survey and discuss the impact COVID-19 has had on travel programs, and how companies are planning to remerge post-COVID-19.