Careers

Business Travel Careers

 

Position 1

Job Title: Senior Travel Consultant

Location: Mumbai, Pune, Gurgaon and Ahmedabad

Seniority Level: Associate

Description: As a consultant for FCM, your role will not just be limited to assisting clients in finding best travel deals as per their needs, but to provide alternatives too when helping them with domestic and international reservations for air and rail travel, hotels and car rentals.

You must be hands on with working out international fares and routing with knowledge of visa processing and Forex.

You will be required to follow SLA assigned to you, along with monitoring and sorting GDS queues to maintain quality. Apart from these, you will also be assisting interoffice departments to fulfill internal and external requirement like MIS, debt recovery and more.  

As an industry specialist, you will need to stay on your toes about airline rules, regulations and current affairs. Lastly, you will be an active member who will not just add existing knowledge and experience, but enter with a zest to learn and grow with the organisation.  

 

 

 

Position 2

The Position: We are looking for an experienced individual to handle FIT operations at Travel Tours. As a part of this initiative, the person should ensure swift process with booking end to end services.

Job Title:  Assistant Manager, FIT Operations for Asia, Exotic Islands & Aus-NZ

Location: Mumbai

Roles and Responsibilities:

  • Record and track FIT & ad-hoc query / bookings regularly.
  • Regular follow up with sales team to check on enquiries and booking status
  • DMC coordination – regular follow up with DMC’s on hotel and other logistic confirmations, rooming list, invoicing and payments
  • Finance  - airline and DMC payment posting on our accounting software.
  • Should be able to get the job done effectively within the best TAT

Skills and requirements:

  • Possess excellent written and oral communication skill in English
  • Display exemplary analytical, interpersonal and negotiating skills
  • Have a strong operations oriented mindset and be adept for adhering to delivery timelines & managing the work load effectively
  • Attention to detail, good at multi tasking and organized

 

 

Position 3

Job Title:  Travel Consultant and Senior Travel Consultant-ETS

Vertical: FCM (Emergency Travel Services-ETS)

Location: Noida

Roles and Responsibilities:

  • Prime requirement is a smart and experienced ticketing candidate with around 3-4 years of experience.
  • Finding best International and Domestic Travel Deals as per their clients
  • Assist clients with reservation, transfer, changes and cancellations.
  • This will be night shift profile with the incumbent sitting in out Noida office.
  • Good communication skills along with customer handling.
  • Understanding of travel industry norms related to ticketing and VISA.

Weekend and holidays would be working

Shift timing:- 6.00pm to 6.am and 10.00pm to 10.00 am- rotational basis. It will be 12 hour shifts with 3 week-offs as per roster off.

 

Position 4

Job Title:  Travel Consultant and Senior Travel Consultant-Implant

Vertical: FCM

Location: Gurgaon

Roles and Responsibilities:

  • Finding best International and Domestic Travel Deals as per their clients
  • Assist clients with reservation, transfer, changes and cancellations.
  • Provide alternatives for customer travel.
  • Booking International and Domestic reservation for air travel, Hotel and  Car rentals.
  • Follow SLA assigned
  • Monitor and sort global distribution system(GDS) queues to maintain quality.
  • Stay educated on airline rules, regulations and current affairs.
  • Must be hand on with working out International fares and routings and VISA processing knowledge.

Skills and Requirements:

  • Good hold on GDS-Amadeus
  • Understanding of travel industry norms related to ticketing and VISA.
  • Good communication skills along with customer handling.
  • Must have 2-5 years of experience in both International and Domestic Travel Ticketing.

 

Position 5

Job Title:  Manager Sales

Location:

  • Bangalore/NCR/Mumbai/Ahmedabad - FCM
  •  Vijaywada and Trivandrum - Corporate Traveller 

Roles and Responsibilities:

  • Client acquisition
  • Effectively achieving monthly and yearly targets.
  • Maintaining healthy pipeline. 
  • Presenting travel solution to large business segment.
  • Providing SBT demo’s to prospects.
  • Generating leads and engagement with industry colleagues.
  • Maintain Key Relationships with Regional OPS Head, Branch Managers/OPS Managers/ Team Leaders, Travel Consultants, BDM’s, Product Team and PHX Team

Skills and Requirements:

Job Specific

  • Aggressive, Go-getter sales resource having minimum experience of 4-6 years in corporate sales.
  • Preferred candidate with direct selling exposure with excellent communication skills.
  • Having work experience with competition/airline corporate sales/OTA’s.
  • SBT know-how will be an advantage.  
  • Able to manage multiple relationships i.e. with decision makers, influencers and important stake holders. 
  • Client Handling- Analyze the client and deal them accordingly.
  • Decision making-To some extent can take decision, what we can propose the client. then we are the main people who take the decision and company also trust.
  • Communicate client’s objectives and unique requirements to OPS, Finance, implementation team and teams managing the client.
  • Excellent Communication and Interpersonal skills to build and sustain productive relationships.

Negotiation Skills

  • Ability to settle internal or external differences or reach agreements without causing future barriers without causing future barriers to communication.
  • Follows a structured approach to negotiations, understanding the mutual benefits and maintaining effective relationships.

Experience

  • Minimum 4+ years of experience in a Client Acquisition role.
  • Travel industry knowledge will be an advantage.

If this job role matches your expertise and interest, please send your CV at careers@in.fcm.travel along with a covering letter acknowledging why you think you would be a valuable addition to the FCM family.

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You can contact us 24/7 by filling out an enquiry form or by contacting your local FCM office. With presence in over 95 countries you are never far away from one of our experienced travel experts.

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