FCM Travel Solutions, the flagship global business travel division of Flight Centre Travel Group, has been named the World’s Leading Travel Management Company at the World Travel Awards for the 10th consecutive year.
The World Travel Awards serve to celebrate and reward excellence across all sectors of the global travel and tourism industry and are acknowledged as the ultimate travel accolade. Awards are voted for by travel and tourism professionals worldwide, which have recognised the commitment to excellence FCM has demonstrated over the past 12 months.
Rakshit Desai, Managing Director, FCM commented: “We are really proud to have won this award for the 10th consecutive year. In a year that has posed unprecedented challenges to the travel industry globally, this award reflects the exceptional travel management services and commitment to value that our team provide for clients at all times.”
The World’s Leading Travel Management Company Award rounds off a year that has been enormously challenging for the business travel sector due to the impact of Covid-19. However, FCM has still remained committed to winning and implementing new customers, as well as investing in new technology solutions and enhancing duty of care support for clients throughout the crisis.
The TMC won a record amount of new business globally with total projected annual spend (pre-COVID) of €1.1 billion. More importantly FCM continued to invest in pro-actively implementing this new business, meaning over 60 new global customers are fully implemented and ready to resume booking business travel as soon as border restrictions and quarantine rules are eased.
New technology solutions launched within the last three months include an innovative online Travel Policy Benchmarking Tool. Powered by FCM’s consulting arm 4D Business Travel Consulting, this tool provides expert analysis to help customers identify areas of their policy that need to be adjusted to reflect business travel criteria in the post-Covid world.
World Travel Awards™ was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards™ brand is recognised globally as the ultimate hallmark of industry excellence.