27 November 2020
FCM Travel Solutions, the flagship global business travel division of Flight Centre Travel Group, has been named the World’s Leading Travel Management Company at the World Travel Awards for the 10th consecutive year.
The World Travel Awards serve to celebrate and reward excellence across all sectors of the global travel and tourism industry and are acknowledged as the ultimate travel accolade. Awards are voted for by travel and tourism professionals worldwide, which have recognised the commitment to excellence FCM has demonstrated over the past 12 months.
Marcus Eklund, Global Managing Director, FCM commented: “We are proud to be the recipient of this award for the 10th year running – it is a tremendous achievement to be recognised consistently for a whole decade as the Leading Travel Management Company worldwide. This award is a huge endorsement of FCM’s agile approach and culture of fluid thinking, plus the dedication and drive of our people all of which enables us to deliver exceptional service and the right solutions and support for our customers.”
The World’s Leading Travel Management Company Award rounds off a year that has been enormously challenging for the business travel sector due to the impact of Covid-19. However, FCM has still remained committed to winning and implementing new customers, as well as investing in new technology solutions and enhancing duty of care support for clients throughout the crisis.
The TMC won a record amount of new business globally with total projected annual spend (pre-COVID) of €1.1 billion. More importantly FCM continued to invest in pro-actively implementing this new business, meaning over 60 new global customers are fully implemented and ready to resume booking business travel as soon as border restrictions and quarantine rules are eased.
New technology solutions launched within the last three months include an innovative online Travel Policy Benchmarking Tool. Powered by FCM’s consulting arm 4D Business Travel Consulting, this tool provides expert analysis to help customers identify areas of their policy that need to be adjusted to reflect business travel criteria in the post-Covid world.
The global award also tops off a record year of regional and country World Travel Awards wins for FCM in 2020 as follows:
About FCM Travel Solutions
FCM Travel Solutions is one of the largest travel management companies in the world, and the flagship global business travel division of Flight Centre Travel Group. FCM’s network spans 97+ countries, employing over 6000 staff. At the heart of FCM’s business model are our highly experienced people who operate in small teams and are empowered to deliver exceptional customer service to their clients. We never use call centres. The combination of our people’s expertise, supplier relations, unrivalled negotiating strength and innovative technology solutions, has positioned FCM as a leading business travel partner for large national, multi-national and global corporations. For the last eight consecutive years FCM has been named the World's Leading Travel Management Company at the World Travel Awards.