Case Study: Our Business Journey through COVID-19
Our Business Journey through COVID-19
Like the rest of New Zealand, we have been at the mercy of COVID-19. As a business, we have had to deal with unprecedented challenges including our revenue streams collapsing overnight, and remaining low ever since. Speaking to our customers over this time, it became apparent that there was keen interest in how Corporate Traveller, FCM, Stage and Screen and the rest of Flight Centre Travel Group navigated this turbulent time in New Zealand. This is our story.
Hear from our Managing Director of Flight Centre Travel Group NZ, David Coombes, as well as the rest of the Leadership Team about the impacts on finance, our people, customer communications, technology and our suppliers. And gain some insight into how our TMC business led by our General Manager Nick Queale, was impacted in the areas of brand and organisational structure, marketing and operations.