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Our travel expertise shines during COVID-19 | Customer Stories
With so much of the news dedicated to covering the darker side of COVID-19, here at FCM we want to shine a light on the good news stories out there. We’ve received wonderful feedback from our customers on how our people are working around the clock to get their employees home safe to their loved ones, so here’s just a taste of that good news flavour!
Customer Story | The Warehouse Group
Due to Level 4 lock-down, our customer needed to cancel/change a large volume of trips for March and April. At FCM, we set up a daily traveller tracking report to assist our customer with COVID-19 impacts. This ensured no booking was overlooked and there was minimal financial impact on our customer, where tickets were refunded when possible and others held in full credit.
Thank you again for the amazing work / support I got from you over the last week when I got the requests to bring our people back to NZ, couldn't have done it without you :) You are an amazing bunch of people at FCM... we have done this together. The last one arrives tonight from the Pacific and then all of them are back onshore.
Adri Johnstone
Offshore Coordinator, Immigration NZ - MBIE
Customer Story | Ministry of Business, Innovation and Employment
Our FCM customer needed to arrange travel back to New Zealand for their staff based overseas due to the escalation of COVID-19 worldwide and the New Zealand Government urging Kiwis to come home. All within a very short timeframe, our FCM team managed travel for 25 different families, from 7 different countries to come home before the borders were closed.
FCM have provided outstanding service and support to Fulton Hogan during very challenging times. They've responded professionally to rapidly changing demands from our business and supported us with immediate information and traveller reporting, keeping us completely up-to-date. FCM have remained resolute in their commitment to high levels of customer service, for which we are extremely grateful.
Chris Kearns
Fulton Hogan
Customer Story | Fulton Hogan
Following the PM's NZ announcement on 14th March, FCM's Account Manager Neil Thompson, worked closely with Chris Kearns at Fulton Hogan to ensure he had traveller tracking and an overview of future bookings. Rhys Bateman, FCM's dedicated Travel Manager, worked tirelessly to ensure travellers were brought home safely, before the borders closed. Chris also received direct FCM communication about Covid-19 developments, ensuring he could stay one step ahead. And our weekly calls to discuss Business Continuity plans, gave our customer the confidence that we were by their side during this critical time.
I just want to advise you that Tom and Vitoria did an amazing job supporting me over the past week to get all of my international flights booked and rebooked and not once did they sound irritated over the phone.
You can be very proud of these two staff members... their worth is much more than gold.
Adri Johnstone
Offshore Coordinator, Immigration NZ - MBIE
Customer Story | Ministry of Business, Innovation and Employment
Our FCM customer needed to arrange travel back to New Zealand for their staff based overseas due to the escalation of COVID-19 worldwide and the New Zealand Government urging Kiwis to come home. All within a very short timeframe, our FCM team managed travel for 25 different families, from 7 different countries to come home before the borders were closed.