COVID-19 Information Centre

"Rest assured - as a part of the FCTG family, FCM is in a strong position to ensure that we are able to continue to provide the service and advice that will see you through the current challenges related to COVID19 and get your travel programme back up and running when the time is right for you." 

Angie Forsyth, General Manager FCM New Zealand



Get the Latest from Trusted Sources


We promise to lead the way out of COVID-19. Over the coming months we pledge to provide the information, expertise and value you need to move forward with confidence.

If you need assistance with getting back to business travel, we're here to help.

Our Pledge to You



#JourneyBackToBusiness - What does business travel look like in NZ right now?

Since COVID-19, we know that businesses and travellers may be feeling a little nervous about flying again. But rest assured, our partners like Air New Zealand, Accor Hotels, Auckland Airport and Avis have traveller safety at the forefront of their operations. Jarrod Patterson, our Customer Experience Leader from FCM Travel Solutions, takes us on a journey from Auckland to Wellington to show us how safe it is to travel again. We hope this goes some way to help build traveller confidence again.

Here is Part One of a 4 part video series, running daily this week.

Watch here

Industry Perspective Webinar

Watch our Industry Perspective on the Future of Business Travel Webinar recording now!

This webinar that brings together prominent industry partners like Air New Zealand, Accor Hotels, Cover-More and CAPA to dive into how each sector of the industry has been impacted by COVID-19 and their plans for bounce-back.

Watch here

FCTG Corporate's Response to COVID-19

How did NZ immediately respond to COVID-19 Alert Level 4?

Our customers are our number one priority. 9,180 customers phone calls, $3.9M of customer air credits on hold and 1,862 customer refunds processed. In these unprecedented times, we wanted to share how we immediately responded to the COVID-19 crisis at Alert Level 4.

Other Resources

Open up the World

Open Up The World

Each day brings a new mix of emotions right now, as we wait for things to get back to normal. Safe in our homes, this is the time to be inspired by travel. So with the help of our parent company - Flight Centre Travel Group, here's a little reminder to ignite the passion for travel that so many of our people share. #OpenMyWorld #ByYourSide

#ByYourSide Webinar Series

From lockdowns to border closures, COVID-19’s impact on the travel industry has been unprecedented and uncertain. Get the inside track with our new webinar series where we’ll explore the biggest issues currently facing the business travel industry. We’ll be joined by some of the world’s leading brands as they share their experiences, challenges and insights into managing travel during the COVID-19 crisis.