United against COVID-19 | Customer Stories

With so much of today’s news dedicated to covering the darker side of COVID-19, here at FCM we want to shine a light on the good news stories out there. We’ve received wonderful feedback from our customers on how our people are working around the clock to get their employees home safe to their loved ones, so here’s just a taste of that good news flavour!
Customer Story | The Warehouse Group

Due to Level 4 lock-down, our customer needed to cancel/change a large volume of trips for March and April. At FCM, we set up a daily traveller tracking report to assist our customer with COVID-19 impacts. This ensured no booking was overlooked and there was minimal financial impact on our customer, where tickets were refunded when possible and others held in full credit.

MBIE Customer Testimonial
Customer Story | Ministry of Business, Innovation and Employment

Our FCM customer needed to arrange travel back to New Zealand for their staff based overseas due to the escalation of COVID-19 worldwide and the New Zealand Government urging Kiwis to come home. All within a very short timeframe, our FCM team managed travel for 25 different families, from 7 different countries to come home before the borders were closed.

Fulton Hogan Customer Testimonial
Customer Story | Fulton Hogan

Following the PM's NZ announcement on 14th March, FCM's Account Manager Neil Thompson, worked closely with Chris Kearns at Fulton Hogan to ensure he had traveller tracking and an overview of future bookings. Rhys Bateman, FCM's dedicated Travel Manager, worked tirelessly to ensure travellers were brought home safely, before the borders closed. Chris also received direct FCM communication about Covid-19 developments, ensuring he could stay one step ahead. And our weekly calls to discuss Business Continuity plans, gave our customer the confidence that we were by their side during this critical time.

MBIE Customer Testimonial
Customer Story | Ministry of Business, Innovation and Employment

Our FCM customer needed to arrange travel back to New Zealand for their staff based overseas due to the escalation of COVID-19 worldwide and the New Zealand Government urging Kiwis to come home. All within a very short timeframe, our FCM team managed travel for 25 different families, from 7 different countries to come home before the borders were closed.