FCM Named Leading Travel Management Company for Europe at World Travel Awards – 12th year running
FCM Travel Solutions, the flagship business travel division of Flight Centre Travel Group, has been named Leading Travel Management Company for Europe for the 12th consecutive year at the prestigious World Travel Awards.
World Travel Awards™ was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards™ brand is recognised globally as the ultimate hallmark of industry excellence.
Awards are voted for by travel and tourism professionals worldwide and the Leading Travel Management Company for Europe accolade recognises the commitment to excellence FCM has demonstrated over the past 12 months.
2020 has been an exceptionally challenging year due to the impact of Covid-19 on the global business travel industry, yet FCM proved to be resilient. Despite the lockdown, the TMC won a record amount of new business globally with total projected annual spend (pre-COVID) of €1.1 billion. More importantly FCM continued to invest in pro-actively implementing this new business, meaning over 60 new global customers are fully implemented and ready to resume booking business travel as soon as border restrictions and quarantine rules are eased.
FCM has also leveraged its agility and flexibility to give top priority to supporting existing customers throughout the crisis and helping adapt their travel programmes for the post-pandemic era. FCM has ramped up its duty of care support for customers significantly, including the launch of Traveller Hub, an interactive resource providing extensive up-to-date Covid-19 travel information.
Andrew Boxall, Managing Director – Europe, FCM Travel Solutions commented: “We are extremely proud to win this award again this year. This is an outstanding achievement for FCM Travel Solutions particularly in an extraordinary year when the global pandemic has caused such a challenging and unprecedented effect on the business travel sector. This award reflects the exceptional travel management services, professionalism and value that our people provide for clients in Europe at all times.”