FCM China Management Team
Bertrand Saillet
Managing Director, Asia
Bertrand Saillet
Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
Terry Yip
Director of Operations, China
Terry Yip
Director of Operations, China
With over 10 years of experience in travel operations management, system integration and business transformation in travel and logistics, Terry drives FCM's China operations. He is passionate about delivering exceptional customer experience to grow the travel management brand by developing strong operations teams to support customers’ travel programmes. Prior to joining FCM, Terry led the Asia Sales operations for Kuoni (Destination Management) and DHL.
Carlo Bezoari
Senior Director Commercial Strategy, Asia
Carlo Bezoari
Senior Director Commercial Strategy, Asia
Carlo leads the FCM Travel Solutions commercial teams (including but not limited to marketing, account management, and sales) in Asia. In his previous company, Rosetta Stone, he was responsible for the corporate sales division across EMEA. He then moved to Japan to manage the sales and marketing teams, before leading the company’s expansion across the rest of the APAC region.
Joanna Patterson
Director of Account Management, Asia
Joanna Patterson
Director of Account Management, Asia
Joanna has over 20 years of experience building, training and managing high performance teams in the airline and travel industry across Europe and Asia. Joanna oversees the Account Management and Implementation teams in Asia, and is responsible for creating and driving strategic and personalized account management to deliver the best value to our customers. This involves supporting clients in all aspects of their travel program, starting from onboarding new customers to optimizing processes and systems integrations.
Terence Eng
Head of IT Solutions, Asia
Terence Eng
Head of IT Solutions, Asia
Terence joined from Travelport in 2012. He played a key role in FCM Asia business expansion by leading the technology transformation to achieve significant improvements in quality of service, cost reduction and IT operational excellence. Terence is responsible for driving business results through technology in workflow automation and streamlining technology product deployment in Asia.
Timothy Williams
Chief Financial Officer, Asia
Timothy Williams
Chief Financial Officer, Asia
Timothy is the Regional CFO for Asia having started with FCM in January of 2019. Prior to working for FCM he had his own business in the insurance industry. He is new to the industry having spent his entire career in the financial services industry (Insurance) with some of the worlds biggest Risk Management and Insurance companies (Aon, Mitsui Sumitomo, Promina Group and RSA). His career has been varied from holding positions as the CEO of his own company to having led global businesses in roles ranging from COO, CFO, Strategy, Portfolio Management and Innovation. He has extensive experience…
Vicki Parris
Senior Director of Customer Experience, Asia
Vicki Parris
Senior Director of Customer Experience, Asia
Vicki has extensive experience in numerous leadership positions in the 14 years she has been with Flight Centre Travel Group. Her knowledge in operations spans across New Zealand, India and SEA. Deeply passionate about customer service and delivering the best travel experience to our customers, Vicki is focused on developing strong operation teams to support our customers’ travel program.
Clare Woo
HR Director, Asia
Clare Woo
HR Director, Asia
Clare is a Human Resource professional with 20 years of experience across diverse sectors including automotive, consumer goods, luxury brands, reinsurance, among others, having recently joined FCM from Zespri International. With a proven track record in leading engagement with business leadership to build organisational and people capabilities, Clare is responsible for managing and leveraging talent across FCM’s Asian equity markets to support the company’s growth strategy.
FCM Global Management Team
Marcus Eklund
Global Managing Director
Marcus Eklund
Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Alex Armstrong
Global Sales Director
Alex Armstrong
Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Scott Reddie
Global Account Management Director
Scott Reddie
Global Account Management Director
Scott has over 16 years in the travel industry and has worked across wholesale, reservations, travel media and adventure travel before moving into the corporate sector. The Global Director of Account Management role will build relationships with multi-national clients at all levels to demonstrate FCM’s service levels and ensure high customer satisfaction and loyalty. The role is pivotal in understanding our customer’s needs and evolving the travel management offering to continue to add value to clients.
Katy Byrne
Global Network Operations Director
Katy Byrne
Global Network Operations Director
Katy has worked in the travel industry for the past 12 years, spending the past 8 years with FCTG in various corporate roles. Katy will be focussed on Global operational processes to ensure that FCM offers a consistent approach. She will work over our 90+ FCM countries to continue to drive operational excellence. Katy will work closely with our Regional Network leaders and the Global Technology Team and all our countries to ensure our operational standards and customer service exceed our customer's expectations.
Scott Alboni
Global Marketing Director
Scott Alboni
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear
Global Implementation Director
Shaun Clear
Global Implementation Director
To the role of Global Implementation Leader, Shaun brings more than 15 years' experience in the travel industry with extensive experience across product, change management and in leadership roles. After nearly ten years with Flight Centre Travel Group in Australia, Shaun relocated to Singapore in 2012 and became Regional Operations Director for Flight Centre Corporate, leading exponential growth for the region including opening FCM Malaysia. Shaun, now based in New York, USA, is responsible for leading FCM's global implementation and onboarding strategy.
