21 November 2019
FCM Travel Solutions is one of the first major global travel management companies to achieve the coveted TMC Elite level within the SAP Concur Partner Program for TMCs – the highest level of engagement and collaboration attainable between any TMC and the travel expense and invoice management solutions provider.
TMC Elite partner level reflects FCM’s continued focus on delivering the best possible levels of service and experience across the industry’s leading solutions. In order to qualify for the TMC Elite partner level, FCM had to meet strict criteria, including TMC certification. This three-month operational process assessed FCM staff’s aptitude for implementing and supporting SAP Concur solutions for their customers and provided training programs to sharpen their expertise and product knowledge.
TMC certification means that existing and prospective clients can expect the highest standards of service from FCM staff in terms of advice, implementation and ongoing support with SAP Concur solutions to enhance their travel program and deliver on their business needs. Certification also promotes the strength of FCM’s relationship with SAP Concur implementation and support teams, further enhancing the travel experience for FCM customers’ bookers, travellers and managers.
The TMC Elite partnership level also means that FCM has access to SAP Concur education resources including classroom training, workshops, webinars and e-learning. This will ensure FCM staff can continue to refresh their skills on an ongoing basis in order to continue supporting clients to the best of their ability with SAP Concur solutions.
“We are proud to be one of the first major global travel management companies to be awarded TMC Elite level status within the SAP Concur Partner Program for TMCs. This was a rigorous process which involved us undertaking a major commitment to ensure that our people are experts in implementing and supporting clients with SAP Concur solutions and thus achieve TMC certification, said John Morhous, Chief Experience Officer, FCM Travel Solutions.
“Travel buyers value definition around which TMCs fully support their investment in the SAP Concur experience. TMC Elite status demonstrates to our customers that as a TMC we have the most comprehensive aptitude for matching and supporting their needs and goals in terms of implementing and deploying SAP Concur solutions within an integrated travel and expense program,” added Morhous. “This is particularly important in the US and EMEA markets where a high proportion of our customers use SAP Concur online booking tools and solutions.”
“TMC Elite level partnership also serves as a marker for corporates to understand the entire scope of travel program technologies that FCM can deliver and support. Our goal is to ensure that FCM continues to be the global TMC alternative in the market by blending innovative technology and personal service to give clients a unique business travel experience. Achieving TMC Elite partner status is just one element of our ongoing overall customer experience enhancement program,” said Morhous.
“FCM Travel Solutions is a valued partner, helping our joint customers maximize their investment in SAP Concur,” said Max Miller, Vice President, TMC Business Development, SAP Concur. “Having embraced the full suite of SAP Concur travel solutions, including Concur TripLink, FCM is uniquely capable of capturing spend and supporting travellers, delivering best in class visibility and control across travel and expense spend.”