HOW EMERGING TECHNOLOGIES ARE IMPACTING CORPORATE TRAVEL
Globally, technology has penetrated deep into business travel practices — from generating a booking request to expense management and reimbursements. It finds a host of applications in travel, including online booking tools, sharing economy services, travel analytics, virtual assistance, payments and compliance. Coupled with key enablers of a technology-driven travel experience — including in-flight Wi-Fi, near-field communications and integrated ticketing — these applications are likely to significantly enhance business travel in the near future.
India is also witnessing a gradual rise in the adoption of these technological advancements, which have led to the birth of what we call the ‘digi-smart Indian business traveller’. These travellers — primarily
comprising millennials — are technology-savvy and progressively seek simplification of travelrelated
processes ranging from booking to claims settlement. This trend is expected to drive the travel management companies in India to equip themselves with ‘smart offerings’, and push the corporate travel managers to adopt the aforementioned technological advancements.
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