Our trophy cabinet

FCM is honoured to be recognised by our clients, travel industry partners and leading award programmes for our work and overall excellence in corporate travel management. 

 

 

Industry Accolades

Industry Accolades | Awards & Accreditations | Travel and Meetings Services | FCM Travel

Travel and Meetings Services

America's Best Customer Service
Newsweek - Travel management category

Best Corporate Travel Agency
Travel Weekly Asia Readers' Choice Awards 2025

Corporate Travel Agency of the Year
Travel Agents Association of New Zealand (TAANZ) NTIA25 Awards

Leading Travel Management Company 2025
World Travel Awards
Europe, Oceania, Mexico & Central America, Argentina, Belgium, Dominican Republic, El Salvador, France, Israel, Italy, Japan, Honduras, Lebanon, Malaysia, Nigeria, the Philippines, Poland, Portugal, Romania, South Korea, Tanzania, and Thailand

Customer Champion 2024 
Australian Financial Review  

Service Provider of the Year 2024 
The Economic Times Travel and 
Tourism Conclave and Awards  

Best Corporate Travel Agency (Asia Pacific)
Travel Weekly Asia Readers’ Choice Awards 2024 

Hong Kong Caring Company 2023 
Hong Kong Council of Social Services  

Global TMC of the Year 
Business Travel Awards Europe 2022 

Best Corporate Travel Agency 
Asia Pacific - Travel Weekly Readers’ Choice Awards 2022 

Supplier of the Year 
Procurement Australia 2022  

Best Travel Management Partner of the Year 
M&C China – 5 years running 

FCM Meetings & Events 
Cvent Pivot Partner Award 2021 

Best Supplier in Corporate Travel 
Lauriers du Voyage d'Affaires 2021 

Most Supportive Travel Agency 
Travel Daily Awards 2020 

Best International Corporate Travel Agency 
Irish Travel Industry Awards 2020 

The 10 Most Innovative Professional Services Firms 2019 
Australian Financial Review 

Best Corporate Travel Services 2018 
The ICONIC Award, India  

Best UK TMC (over £200m turnover) 
Business Travel Awards Europe 2018

Accreditations and Memberships

SAP Concur Partner | Awards & Accreditations | FCM Travel
IATA | Awards & Accreditations | FCM Travel
United Nations Global Compact | Awards & Accreditations | FCM Travel
CAPA Centre for Aviation | Awards & Accreditations | FCM Travel
The Association of Travel Management Companies of Australia | Awards & Accreditations | FCM Travel
Queensland Tourism Industry Council | Awards & Accreditations | FCM Travel
Reconciliation Australia | Awards & Accreditations | FCM Travel
Supply Nation Member | Awards & Accreditations | FCM Travel
The Institute of Travel Management | Awards & Accreditations | FCM Travel
Business Travel Association | Awards & Accreditations | FCM Travel
Global Business Travel Association | Awards & Accreditations | FCM Travel
Global Sustainable Tourism Council | FCM Travel Environmental, Social & Governance
Industry Accolades | Technology | Awards & Accreditations | FCM Travel

Technology

Global Capability Centre Award of the Year 2024
FCM India by Computer Society of India

Service Provider of the Year 2024
FCM India by The Economic Times Travel & Tourism Awards

Plug and Play’s Corporate Innovation Award 
2022 and 2018  

Best User Experience - Mobile App
Mumbrella Travel Marketing Awards 2019 

Innovative Use of Technology in Customer Service 
Gold Stevie Award, Asia 2019  

Sam - GTMC Innovation Award 2017
(now The Business Travel Association) 

Our People and Clients

 

Katie Toth, Event Manager, FCM Meetings & Events America

Katie Toth

Event Manager, FCM Meetings & Events America
Katie Toth, Event Manager, FCM Meetings & Events America

Katie Toth

Event Manager, FCM Meetings & Events America
Cvent Superstar, 2024 Cvent Excellence Awards
Karly Ash, Head of Global Account Management

Karly Ash

Head of Global Account Management
Karly Ash, Head of Global Account Management

Karly Ash

Head of Global Account Management
Top Female Mentor, GBTA WINiT Awards 2024
Sandra G Espada

Sandra Espada

Chief Product Officer
Sandra G Espada

Sandra Espada

Chief Product Officer
With a keen eye on the evolving digital landscape and a passion for addressing unmet needs, Sandra aims to revolutionise customers' digital experiences and make travel smoother than ever. She brings 20+ years in product management and technical consulting, skilled in orchestrating diverse teams and navigating intricate organisational landscapes with agility.
Charlene Leiss

Charlene Leiss

President, FCTG Americas
Charlene Leiss

Charlene Leiss

President, FCTG Americas
Charlene has over 30 years of travel industry experience. She started her career with Boston-based Garber Travel, which was acquired by the Flight Centre Travel Group (FCTG). She led FCTG’s corporate brands in the USA as President for four years, achieving double-digit, often record-setting growth year over year. Charlene has been recognised by the industry on numerous occasions for her outstanding performance, including GBTA’s WINiT Top 40 Women in Travel in 2019.
Heidi Walker, General Manager, Flight Centre Travel Group, New Zealand

Heidi Walker

General Manager of Flight Centre New Zealand 
Heidi Walker, General Manager, Flight Centre Travel Group, New Zealand

Heidi Walker

General Manager of Flight Centre New Zealand 
Leader of the Year at HeadFit Awards
Brittany Burbridge, Events Team Manager, FCM Meetings and Events UK

Brittany Burbidge

Events Team Manager, FCM Meetings & Events UK
Brittany Burbridge, Events Team Manager, FCM Meetings and Events UK

Brittany Burbidge

Events Team Manager, FCM Meetings & Events UK
Conference News 30underThirty 2022
Travel Team of the Year with RSA Insurance, Business Travel Awards Europe 2020 | FCM Travel

Travel Team of the Year with RSA Insurance

Travel Team of the Year with RSA Insurance, Business Travel Awards Europe 2020 | FCM Travel

Travel Team of the Year with RSA Insurance

Business Travel Awards Europe 2020
Reservations Team of the Year – FCM Medical Repatriations Team, Business Travel People Awards 2020 | Awards & Accreditations | FCM Travel

Reservations Team of the Year - FCM Medical Repatriations Team

Reservations Team of the Year – FCM Medical Repatriations Team, Business Travel People Awards 2020 | Awards & Accreditations | FCM Travel

Reservations Team of the Year - FCM Medical Repatriations Team

Business Travel People Awards 2020
Marcus Eklund

Marcus Eklund

Chief Commercial Officer
Marcus Eklund

Marcus Eklund

Chief Commercial Officer
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Michelle Jolley, SVP Global Corporate Marketing for FCM Travel

Michelle Jolley

Senior Vice President of Global Corporate Marketing
Michelle Jolley, SVP Global Corporate Marketing for FCM Travel

Michelle Jolley

Senior Vice President of Global Corporate Marketing
Michelle’s passion for the travel industry was evident from early in her professional career culminating in her joining FCM’s parent company, Flight Centre Travel Group in South Africa in 2009. Her vast industry knowledge and expertise in marketing led her to a number of positions in both leisure and corporate marketing before relocating to Philadelphia, PA in 2019 to head up the FCM Americas’ marketing division. As FCM’s SVP of Global Marketing, Michelle is responsible for developing and executing the overall marketing strategy for FCM Travel, aimed at supporting the full customer journey from awareness through to loyalty.
Lindsay Straub

Lindsay Straub

Global Head of Sales
Lindsay Straub

Lindsay Straub

Global Head of Sales
Lindsay is a dynamic sales and people leader with a focus on enhancing corporate travel programmes, growth and customer acquisition. She brings more than 15 years of experience in corporate travel to the role. Lindsay oversees FCM's global sales strategy through key initiatives and innovative solutions, working closely with regional sales leaders to drive results.

Champions in the workplace

Great Place to Work 2025-26
Certified - Australia, Cambodia, Canada, China, Hong Kong, India, Indonesia, New Zealand, Saudi Arabia, South Africa, Spain, Thailand, UAE, United States and Vietnam
Best Workplaces in the Middle East

Seramount
2023-2025 - FCM Mexico - Member of the Global Inclusion Index

Canadian HR Awards
2025 - Excellence in Diversity and Inclusion Awardee

 

Benefits Canada
2025, 2023 - Health/Wellness Program and Mental Health Program

Newsweek
2024 - America’s Greatest Workplaces for Diversity

Certified in Healthcare Human Resources
2024, 2023 - 5-Star DE&I Employer 

Great Place to Work 2023-24
Certified - Australia, India, UAE, UK 
UK - Best Workplace for Women 
UK - Top 30 in Best Workplace rankings 

TTG Awards 
Most LGBT Friendly Travel Company 2019 

New Zealand HR Awards 
2023 – Employer of Choice > 200 staff 
2023 – HR Team of the Year < 500 staff  

Great Place to Work – Middle East  
2018-2019 - Certification for Great Place to Work  
2020 - Best Workplaces for Women in the GCC 

HappyIndex At Work by Choose My Company 
6 years in a row - FCM France 
7 years in a row - FCM Switzerland 
2 years in a row - FCM Spain 

GoodLife Fitness Health and Wellness Leadership Award 
Canada 

Ultimately, we care mostly what our customers say

 

The biggest compliments we get are from our clients. Read their rave reviews for our legendary teams and seamless technology.

 

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