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Terumo Blood and Cell Technologies (BCT) is a multinational biosciences company and a global leader in blood component, therapeutic apheresis, and cellular technologies. Read how Terumo and FCM worked together to increase traveller engagement, even during COVID-19
When going out to tender, GMG identified several challenges in relation to varying customer service experiences, risk management and inconsistent pricing which resulted in leakage and a compliance level of only 42%. FCM solved these challenges through best practices and a robust implementation plan.
PepsiCo is one of the world’s leading food and beverage companies with a global portfolio of diverse and beloved brands. In 2012 FCm commenced the task of consolidating 20 individual markets previously utilising 10 different travel agents for a travel program including more than 3,500 travellers and 1,400 contractors.
Control Risks is an independent, global risk consultancy specialising in helping organisations manage political, integrity and security risks in complex and hostile environments. FCM Travel Solutions has been managing Control Risks' travel programme since 2009 in the UK, Dubai, Germany, Singapore and South Africa.
Our client is an Infrastructure Services Business who in 2017 booked 68,500 room nights worth $11.1m in 110 hotels across two countries, with compliance at 70%. A year later this increased to 80% with significant total savings across in 2018 of $912k.
With 359 hotels in 28 countries booking 61,000 hotel rooms worth $13.6m, our client’s current program had compliance of 80% and coverage of 93%. Working together savings of 4.5% were found in our new program with a rise in the number of hotels to 402 and compliance increasing to 89%.
As a top 250 Australian company, in 2017 our client booked 7,234 room nights in 46 hotels across four countries worth $1.6. With compliance at 75%, coverage was 74%. A year later, its program had found savings of 4-8% with room nights increased to 7,750 in 82 hotels.
FCM had managed the travel programme for our client - a world leader in electronic optical equipment and analytical instrumentation for high-end scientific and industrial research and development - for more than a decade.
Our client - a global pharmaceutical company - had a mature air programme through which it was spending more than $25m across more than a dozen countries. It wanted to find $400,000+ in incremental savings and achieved this, going from total air contract savings in Year 1 of $2,008,514 to $2,418,078 in Year 2 - an increase of 20.4%.
