PepsiCo is one of the world’s leading food and beverage companies with a global portfolio of diverse and beloved brands. In 2012 FCM commenced the task of consolidating 20 individual markets previously utilising 10 different travel agents for a travel programme including more than 3,500 travellers and 1,400 contractors.
When going out to tender, GMG identified several challenges in relation to varying customer service experiences, risk management and inconsistent pricing which resulted in leakage and a compliance level of only 42%. FCM solved these challenges through best practices and a robust implementation plan.
In light of recent events in Europe, there is no longer a clear border between ‘safe’ and ‘risky’ areas of the world. More than ever before, employers need to be fully engaged with duty of care and what strategies can be implemented to maximise traveller protection. Booking all travel through a single source (TMC) is vital