CASE STUDY
ENERGISING GLOBAL TRAVEL CHANGE MANAGEMENT
Key highlights
Initiating the project
When a global energy company implemented FCM Travel for their choice of travel management company (TMC), it was their first change of travel supplier in over 15 years.
It was clear from the outset that the onboarding process needed to be a priority. With a travel programme that spanned 57 countries, with approximately 47,000 travellers, change management and communication was key for this client.
Powering a new strategy
Having chosen FCM as its global TMC, the client knew they had a partner that was flexible, agile, was a good culture fit and could move with the times. Communication needed to address specific challenges and objectives including:
- Unifying the travel technology experience through FCM Platform as their access point for all their travel tasks, including travel bookings.
- A sense of partnership with FCM travel consultants worldwide.
- Ability to contact consultants based in their region via email and phone.
- Additional support for bookers and PAs.
Supercharged training and communications
A dedicated workstream was created, consisting of employees in the client’s organisation, as well as FCM Consulting.
This team was tasked with driving change initiatives across the organisation, ensuring a smooth introduction to FCM. They worked together on a supercharged training and communication strategy including:
- Communication that targeted different personas across both the energy company and FCM
- Dedicated regional account managers acting as ‘agents for change’
- Specific training & roadshows
- Virtual demo sessions
- A Yammer communication plan
Read the full story
“The FCM launch has gone very well, well done to all involved”
Regional Travel Manager
Read the full case study to discover more detail into the team and strategy, and how FCM Consulting effectively supported implementation globally.