Procter & Gamble selects FCM to Manage Corporate Travel
FCM is pleased to announce it has been awarded the contract to manage the North American and European travel program of Procter & Gamble (P&G), one of the largest consumer goods companies in the world.
FCM secured the P&G contract after a very competitive evaluation process that included the company’s incumbent travel providers. The key differentiators cited by P&G were delivery of FCM’s core services, overall value proposition and compelling innovative vision FCM presented in tackling the expected challenges of post-pandemic travel and beyond.
Specifically, FCM’s extensive technology platform that provides consistency across all markets and flexibility with bookings, all with a simple user interface, was just one of the features that influenced P&G’s decision. FCM is also implementing Sam, its innovative chatbot based digital assistant across desktop and mobile devices, for use by P&G business travelers. These technologies combined with having dedicated, hands-on support from FCM Account Managers and Consultants that are readily available 24/7, were the primary factors in the outcome.
Other objectives for P&G included sustainability, diversity and establishing a program that supports the safety and wellbeing of P&G travelers as duty travel recommences. The implementation of the program will coincide with the expected return to travel envisaged in the first quarter of 2022.
“The decision to move forward with FCM was a unanimous one. For us, it’s important to look at not just what can be done today but to also look into the future and how we re-invent travel.” said Helder Gaspar, P&G Global Travel Director. “We are truly excited with their holistic approach which demonstrated to us an opportunity to make a difference to the employees of P&G.”
While the world has largely been on pause over the past 12 months, FCM moved quickly utilising the time to both ensure its financial stability well into the future, as well as develop technological and operational enhancements that elevate the customer experience and help them stay ahead of the rapidly evolving corporate travel landscape.
“We are extremely pleased to have been awarded the Procter & Gamble contract.” said Marcus Eklund, Global Managing Director, FCM. “It confirms that our focus on listening to our customers and addressing their pain points both with technology combined with human support is allowing us to fill a significant gap in the marketplace with a truly exceptional blended offering.”
This announcement comes on the heels of FCM’s recent repositioning as an alternative to the traditional service offering of large global TMCs and the digital-only business travel offerings.