Meet The Team

FCM UKI Management Team

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Frits De Kok

Frits De Kok

Interim General Manager and Global Corporate CMO

Frits is the global corporate CMO, and current interim general manager of the FCM UK&IE business. A seasoned marketing and business management professional, during his career Frits has held senior positions managing all aspects of business across a multitude of industries, including business travel, events and healthcare. Frits’ experience spans multiple disciplines due to the range of roles he has held, giving him diverse commercial knowledge and the expertise to translate these skills into successful marketing strategies that aid business growth and development.

Jo Greenfield

FCM Europe Head of Sales

Jo Greenfield first joined Flight Centre Travel Group in 1999 as a leisure consultant and her 20-year career with the company has spanned diverse leisure and business travel leadership roles. She was appointed General Manager of FCM UK & Ireland in 2012, and spearheaded the evolution of FCM over six years. Under her leadership, FCM UKI doubled turnover and established itself as a truly global player in the TMC market. Jo spent 18 months leading FCTG’s Corporate Land division through transformational change, before returning to FCM in 2020 to lead European sales.

Mick Heitzinger

European Head of Account Management

Mick has been with Flight Centre Travel Group for over 15 years, joining from a background in the airline industry. His varied career has always been focused on building excellent relationships, both in his previous roles as UK Head of Aviation, and later as Head of Product EMEA, where his remit expanded to include ground product (hotel, car and rail). In his current role, Mick is responsible for leading a group of highly experienced Account Managers in delivering the success and growth of our customers’ travel programmes. He ensures that customers benefit from FCM’s innovation in areas from technology to product.
Julie Kendrick

Julie Kendrick

Head of Operations

Julie’s extensive experience ensures she is well-placed to drive operational excellence within the FCM brand. Julie believes the foundation of successfully implementing a new customer is understanding what the client’s needs are from the outset and everyone working towards the same goal. It is integral for all the different departments within FCM to be involved, from finance and technology, to systems and data specialists.
Eve Smith FCM

Eve Smith

Marketing Manager

Since joining Flight Centre Travel Group in 2016, Eve has gained experience across both the leisure and corporate businesses, in disciplines ranging from sales to supplier management. Before joining corporate marketing, Eve was Business Manager for the Corporate Executive Team, who lead the business globally. As marketing manager, she is responsible for deploying global strategy and managing regional activity in UKI.

Andrew Boxall

European Head of Supply

Andrew Boxall started his career at Flight Centre Travel Group in late 1997 as a retail travel consultant in Brisbane. Andrew continued to gain experience in more senior positions across a number of business areas, achieving the Managing Director role for the FCM businesses in the UAE. This international experience stood Andrew in good stead to take on the leadership of FCTG’s European operational interests in 2018, a growing business that now includes, Ireland, France, Switzerland Netherlands, Germany, Denmark, Sweden, Norway and Finland.

David Owen

FCM Europe Head of Technology

David has over ten years of senior management experience with Flight Centre Travel Group, and came across to the Corporate Business after a successful tenure leading the group’s retail business in UKI. He is now the CTO for EMEA, and has overseen the launch of multiple projects including deploying SAM :] in Corporate Traveller, and the successful implementation of several of the largest customers in FCM’s history. David works closely with global technology leadership to ensure sharing of best practice.

Gary Hibberd

FCM Europe CFO

Gary Hibberd began his Flight Centre Travel Group career in 2014, bringing his financial training to the organisation. In the subsequent years, Gary has predominantly worked across the European business in various roles, culminating as Emerging Europe Finance Director. Gary is now the FCM Europe CFO, driving commercial models and taking responsibility for the commercial profitability of FCM’s equity markets across Europe by taking leadership of the European finance team.
Karen Gleeson

Karen Gleeson

Head of Sales and Account Management - Ireland

Karen has worked for FCM Ireland for 25 years, so has a deep understanding of the business and industry that stands nearly unrivalled. Since 2007, she has led the Sales and Account Management disciplines in Ireland, bringing her expertise in effective communication and travel knowledge to the role. This has contributed to a consistent stream of new and retained business into the Irish business.

FCM Global Management Team

Our FCM Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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Marcus Eklund

Marcus Eklund

Global Managing Director

With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.

Alex Armstrong

Global Sales Director

As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Scott Alboni

Scott Alboni

Global Marketing Director

Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear

Shaun Clear

Global Implementation Director

Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Jo Lloyd joins FCM

Jo Lloyd

Global Head of Account Management and Consulting

Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.