FCM UK & Ireland Management Team

Steve joined Flight Centre as a leisure travel consultant. Following experience in supply management and marketing, he became General Manager Flight Centre UK. In 2011, he was promoted to Corporate MD EMEA, responsible for Flight Centre’s business travel divisions. Under his eight-year stewardship, FCM achieved major growth, winning and retaining significant customers. In 2020, he became Managing Director of Flight Centre EMEA, and is also now Managing Director, Europe for FCM.

Donna’s passion for travel has driven her through operations, account management. Before taking on the General Manager role, she was previously the General Manager for Corporate Traveller.

Matthew has over sixteen years of experience in corporate travel, having worked in various areas of the industry, and in sales both regionally and globally. He joined FCM five years ago, and more recently became Head of Sales for UK and Ireland, leading a team of Sales Directors. You can usually find Matthew at industry events across the UK – drop him a note to find out where him and the team will be next.

Victoria leads the region’s vibrant meetings and events business, partnering with clients to bring big ideas to life and create experiences that truly connect. Backed by a team of talented managers, consultants and planners, she helps shape events that not only hit the brief but deliver real impact—whether it’s energising teams internally or engaging customers externally.

With a background in senior roles across event marketing and leading agencies, Victoria brings both creative flair and commercial insight. She understands what drives a business and knows how to design event programmes that support big-picture goals while still nailing the details. Her passion lies in turning strategy into standout moments that leave a lasting impression.

Ruari spent over a decade in operational leadership roles in the UK and Ireland, gaining in depth experience of developing streamlined approaches to deliver both savings and efficiency to the customer. He now uses this knowledge in his role as Commercial Improvement Manager, where he works on an individual basis with customers to achieve productivity and value savings.

Laura is responsible for supporting customers based in UK and Ireland by deploying global strategy and working to progress their travel programme goals through delivering value, outstanding service, technology deployment amongst other streams. She is driven by a customer-centric mindset and leads her tight-knit team with the same values. Laura has had a long career with FCM and its sister brands – over two decades in total – and brings her years of experience across different disciplines to everything she does.

Following 20years in the travel industry, Kat became FCM'S European Marketing Leader in 2024. Kat has worked in marketing, sales, training and product for various Europe-based travel companies and international education providers. With a passion for travel, education, digital design and UX, Kat leads our European marketing team in the delivery of effective marketing messaging and an unparalleled customer experience.

Zoe has spent over 20 years in the travel industry, and has vast experiences in Operations, Sales and Learning and Development. Having worked for Flight Centre Travel Group for the majority of her career working with key stakeholders, Zoe is an ambassador of the FCTG culture. She supports our people in FCM to ensure their continued performance in customer service, engagement and development within the business.