BlueScope Steel streamlines global programme

Key Highlights

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BlueScope is a global leader in premium coated and painted steel products. A primary focus for BlueScope is health and safety for their employees around the world.

In the business travel space, it's key that BlueScope adheres to its duty of care obligations through traveller tracking and established partners. Another key objective for BlueScope is the focus on cost savings and ensuring all activities tie into their 'Strive to Thrive' improvement programme.


The challenge

  • Ensuring duty of care and traveller tracking.
  • Travel programme cost savings.
  • Global data consolidation.


FCM plays a critical role in driving these objectives for BlueScope, including:

  • Ensuring booking compliance
  • Communicating travel alerts
  • Identifying alternative travel options
  • Providing innovative ways to leverage from their buyer spend.

BlueScope also has the ability to consolidate their travel expenditure data through FCM Platform's reporting suite, and the provision of a designated Global Account Manager who oversees the programme and contract performance across all markets globally.

A quarterly review is held with the key account manager to review and discuss business plan opportunities and trends. The format is open and intuitive with the aim of looking at opportunities to add value, rather than only focus on issues. 

With data to hand, FCM also undertook an air tender in partnership that saw Qantas appointed as the preferred provider. 

"We have been impressed with the professionalism and customer service that FCM has provided on the account, working closely to understand key drivers and needs of the business and adapting their approach to benefit the travellers both financially and safely." 


BlueScope and FCM's relationship is highly collaborative. The FCM Travel Manager and National Account Manager work closely together to ensure problems are resolved efficiently and with a high degree of customer support and professionalism. Quarterly and annual reviews are in place with the opportunity for continous additional support when needed. 

This successful approach has seen tangible results delivered to BlueScope since they commenced trading with FCM, including:

  • Quality greater than 97% SLA on all bookings 
  • Online adoption of 75%
  • VIP team available 24/7
  • Excellent value fee model
  • Dedicated service teams in each country location
  • Global reporting using FCM’s reporting tool
  • Global Account Manager driving business plan across all markets

The above approach has seen savings achieved through their programme with FCM, which is equal to 7% of the client’s total travel spend year on year. This has been achieved through:

  • Negotiating effective supplier contracts
  • FCM's operational focus on going ‘above and beyond’ service savings
  • SmartSTAY rates across Australia and New Zealand.

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