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Th!nk opened up the business travel to debate the industry’s overlooked questions. The hybrid event took attendees on a journey of thought disruption; teaming up with GBTA to challenge the norm and bring an alternative mindset to travel.

We heard global insights and local trends, delving into the latest innovation and tackling controversial topics head on. Here's highlights from the UK sessions.

 

Global State of the Market: The Bounceback

 

Travel might be back, but it's looking different. FCM's Global Managing Director Marcus Eklund talks through the main impact on individual travellers, corporates, meetings & events and travel suppliers moving forward. 

 

The steady (albeit slow) progression of NDC

 

The pandemic had its advantages, and allowing time to implement NDC programmes was one of them. Dan Murphy, Commercial Air & Distribution Leader of Flight Centre Travel Group Europe and Jo Greenfield, Head of Sales for FCM, discuss how it's progressed and why the roll-out is slower than the travel industry anticipated. Listen as they discuss what NDC is, what it's doing, the FCM approach, and our global focus.

Boiling Point: Environmental sustainability, net zero and the corporate travel programme

What lies ahead for travel and sustainability? Dr. Gabrielle Walker, Founder of Rethinking Removals, returns to the stage as moderator to quiz a TMC, travel buyer, and airline on the steps we need to make before it's too late. Joining Dr. Walker for this compelling discussion are Ben Park, Senior Director Procurement & Travel, Parexel, Bob Schumacher, United Airlines, Steve Norris from Flight Centre Travel Group and Jo Lloyd of FCM Travel.

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Why digital transformation success is led by human capital , not just IT

 

Futurist Shivvy Jervis turns moderator to grill tech experts on where travel slots into the new world of work. Let’s examine the changes in the workplace, the approach to innovation and skills needed to be future-ready and how businesses should adapt. On the panel are Salman Syed, Vice President EMEA, Sabre, John Morhous - Chief Experience Officer, FCM and Adrian Lopez, Chief Technology Officer, FCM.

 

Adapting user experience post-pandemic 

 

User experience for shopping and retailing is constantly adapting and evolving. What's been the latest developments from the GDS and TMC perspective? Hear from Michel Rouse, Chief Product Officer of FCM Travel, with Julie Reeves, Master Account Vice President, Sabre.

 

Thoughts from Th!nk