Meet the team

FCM Travel Solutions is one of the largest travel management companies in the world. Our network spans 97+ countries, employing over 6,000 staff. At the heart of FCM’s business model are our highly experienced people who operate in small teams and are empowered to deliver exceptional customer service to their clients.

We never use call centres. The combination of our people’s expertise, supplier relations, unrivalled negotiating strength and innovative technology solutions, has positioned FCM as a leading business travel partner for large national, multi-national and global corporations. Our people are lead by a regional team and a global team. Meet key members of the teams below... 

FCM UK Management Team

Graham Ross - General Manager UK/IE

Graham Ross

General Manager UK/IE

Graham Ross

General Manager UK/IE
Graham’s background is rich in experience from both the leisure and corporate areas of the industry, with a history of roles spanning operations, account management and sales. This ideally places him to spearhead FCM’s consultative approach to designing and future-proofing travel programmes. Intrinsically a people-person and actively involved in key industry organisations, Graham has a fresh, forward-thinking attitude and a tangible passion for the corporate travel sector.
Juan Antonio Iglesias - Director EMEA Account Management

Juan Antonio Iglesias

Director EMEA Account Management

Juan Antonio Iglesias

Director EMEA Account Management
Juan Antonio is the FCM Discipline Leader for account management in the EMEA region, ensuring all multinational customers are managed according to FCM Global account management standards and to identical high service levels. Juan and his team work in partnership with clients to drive their objectives and desired outcomes. This includes a primary focus on ensuring customers are ready for tomorrow’s travel needs. Juan brings over 20 years’ experience to this pivotal customer-centric role.
Julie Kendrick - Operations Manager

Julie Kendrick

Operations Manager

Julie Kendrick

Operations Manager
Julie’s extensive experience ensures she is well-placed to drive operational excellence within the FCM brand. Julie believes the foundation of successfully implementing a new customer is understanding what the client’s needs are from the outset and everyone working towards the same goal. It is integral for all the different departments within FCM to be involved, from finance and technology, to systems and data specialists.

FCM Global Management Team

marcus eklund

Marcus Eklund

Global Managing Director

Marcus Eklund

Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
alex armstrong

Alex Armstrong

Global Sales Director

Alex Armstrong

Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
scott reddie

Scott Reddie

Global Account Management Director

Scott Reddie

Global Account Management Director
Scott has over 16 years in the travel industry and has worked across wholesale, reservations, travel media and adventure travel before moving into the corporate sector. The Global Director of Account Management role will build relationships with multi-national clients at all levels to demonstrate FCM’s service levels and ensure high customer satisfaction and loyalty. The role is pivotal in understanding our customer’s needs and evolving the travel management offering to continue to add value to clients.
katy byrne

Katy Byrne

Global Network Operations Director

Katy Byrne

Global Network Operations Director
Katy has worked in the travel industry for the past 12 years, spending the past 8 years with FCTG in various corporate roles. Katy will be focussed on Global operational processes to ensure that FCM offers a consistent approach. She will work over our 90+ FCM countries to continue to drive operational excellence. Katy will work closely with our Regional Network leaders and the Global Technology Team and all our countries to ensure our operational standards and customer service exceed our customer's expectations.
scott alboni

Scott Alboni

Global Marketing Director

Scott Alboni

Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
shaun clear

Shaun Clear

Global Implementation Director

Shaun Clear

Global Implementation Director
To the role of Global Implementation Leader, Shaun brings more than 15 years' experience in the travel industry with extensive experience across product, change management and in leadership roles. After nearly ten years with Flight Centre Travel Group in Australia, Shaun relocated to Singapore in 2012 and became Regional Operations Director for Flight Centre Corporate, leading exponential growth for the region including opening FCM Malaysia. Shaun, now based in New York, USA, is responsible for leading FCM's global implementation and onboarding strategy.

Find out more about FCM

Awards

FCM is a multi-award-winning global travel management company. We have been recognised globally as the World's Leading Travel Management Company at the World Travel Awards for five years in a row and as one of the best business travel companies, FCM has also won dozens of other awards as a global and regional brand.

FCM's global network

With a presence in more than 95 countries across the world, you are never far away from a friendly, and efficient service from FCM. We are one of the only global travel management companies with a true 24/7 worldwide reach. Our experience, reach and negotiating strength make us your trusted travel partner.

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