FCM’s parent company, Flight Centre Travel Group, has been recognised as one of the UK’s Best Workplaces for the ninth year running.
Climbing six places from last year, Flight Centre has been awarded an exceptional 12th place by the Great Place to Work® Institute. This is the company’s highest ranking since 2013.
In addition, FCM/Flight Centre was recognised as a centre of ‘Excellence in Wellbeing’. This was as a result of employee feedback on work environment, mental and physical health, financial security, interpersonal relationships, work-life balance and fulfilment at work.
The Great Place to Work Institute UK is part of the world’s largest consultancy specialising in workplace assessment and optimisation. This means it has unrivalled insight into what makes an organisation’s employees tick and how leaders can improve their business performance by understanding and improving their workplace culture.
This year, over 8,000 companies competed for the opportunity to be named as one of the UK’s great places to work. Flight Centre was recognised in the large organisation category (companies with 500+ employees) and is the only travel management company to make the 2019 list.
Flight Centre was rigorously assessed in terms of the company’s values and ethics; communication and involvement; teamwork; recognition; and empowerment and accountability. This process involved an extensive Trust Index© Survey among employees which is designed to measure staff perception of the quality of their workplace relationships with management, with their jobs and with other employees. Flight Centre’s results were outstanding in every category, with survey scores soaring far above the UK average.
“It's a huge achievement to be recognised for creating one of the best workplaces in the country year after year, and to leap up six places to 12th position is an even greater achievement. This is a true endorsement of our company’s ‘people’ culture and the value we attribute to our staff,” said Graham Ross, UK General Manager FCM Travel Solutions.
“To be recognised as a centre of ‘Excellence in Wellbeing’ is a further endorsement of our commitment to our staff, their health and personal and professional wellbeing. Our people are our greatest asset. FCM and Flight Centre have made developing the best people in the industry, delivering the best possible service, one of our competitive advantages,” continued Ross.
“We respect and nurture our staff to ensure they’re equipped to build proactive and successful relationships with each other and our clients. We genuinely care for our colleagues’ health and wellbeing, their personal and professional development and their financial security and we believe that work should be enjoyable, rewarding and fun for everyone.”