FCM UAE Management Team
Our FCM Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the region.
Ciarán Kelly
Managing Director - MEA Network Leader
Ciarán Kelly
Managing Director - MEA Network Leader
Ciarán, FCM's MEA regional leader since 2012, leads sales, account management, and growth strategy. Collaborating with global leadership and regional managers, he has tripled FCM's presence in MEA over a decade, expanding to 30+ locations.
With 20 years in travel management, he excels in business culture, people development, and winning new business. Ciarán's extensive experience includes key roles in business development and senior management across FCM's EMEA operations, since joining in 2002. An expert in efficiency and growth, he is poised to elevate your business.
With 20 years in travel management, he excels in business culture, people development, and winning new business. Ciarán's extensive experience includes key roles in business development and senior management across FCM's EMEA operations, since joining in 2002. An expert in efficiency and growth, he is poised to elevate your business.
Sunil Gauniyal
General Manager Finance & Operations UAE & KSA
Sunil Gauniyal
General Manager Finance & Operations UAE & KSA
With nearly two decades at FCM in India and the UAE, Sunil boasts expertise across finance, sales, operations, and supplier products. His role encompasses developing growth strategies, executing plans, budgeting, and forecasting.
Sunil excels in enhancing revenue and productivity while providing comprehensive data analysis for effective revenue management and forecasting.
Sunil excels in enhancing revenue and productivity while providing comprehensive data analysis for effective revenue management and forecasting.
Alexandra Georgiannis
Marketing Specialist
Alexandra Georgiannis
Marketing Specialist
Alexa began as a travel consultant with Flight Centre Travel Group in South Africa and now has nearly two decades of experience. Evolving through roles in Account Management, Customer Implementations, and FCM Technology, she now leads FCM's Marketing strategy in the UAE. Alexa is dedicated to promoting inclusiveness, diversity, and development, serving on the 'Women Wise' board to prioritise these values for women in the organisation.
Gaurav Narchal
FCM Product & Development Manager
Gaurav Narchal
FCM Product & Development Manager
With two decades in the travel industry, Gaurav has transitioned from a travel consultant to the UAE's Product and Development Manager at FCM. He passionately drives technology initiatives, focusing on operational efficiency through workflow automation and robotics. Gaurav's pivotal role enhances customer and operational benefits, ensuring access to top-notch supplier content, services, and cutting-edge technology in the market.
Kashish Mahboobani
FCM Account Management & Sales Leader
Kashish Mahboobani
FCM Account Management & Sales Leader
Kashish boasts a remarkable 20-year career in travel, covering account management, leisure, and airline sales. Leading her team of Account Managers and Business Development at FCM for over a decade, she focuses on growth and retention aligned with senior leaders' vision. Kashish excels in business planning, strategic recommendations, and implementing procedures to enhance customer travel programmes.
Hari Kumar
FCM Operations Manager
Hari Kumar
FCM Operations Manager
Hari, a key figure at FCM for nearly 25 years, spearheads operational excellence in the UAE & KSA. He prioritises continuous learning and development, leads reservation consultants, and ensures efficiency. Hari emphasises understanding clients' needs, solving problems, and delivering solutions for constant customer improvement as the foundation for retaining FCM customers.
FCM Global Management Team
Melissa Elf
Global Managing Director
Melissa Elf
Global Managing Director
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programmes.
Alex Armstrong
Global SVP Commercial Strategy
Alex Armstrong
Global SVP Commercial Strategy
Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Jo Lloyd
Global Director of Account Management & Consulting
Jo Lloyd
Global Director of Account Management & Consulting
Jo is an innovator in supplier strategy and preferred programmes, having always worked in corporate travel. Her extensive knowledge includes 15+ years working in TMCs, and roles at ACTE and Qatar Airways. Jo went on to found Nina & Pinta Consulting Services, specialising in travel programme optimisation, and sales effectiveness. Now as the global lead of account management and consulting at FCM, Nina & Pinta has integrated into the FCM brand.
Lindsay Straub
Global Head of Sales
Lindsay Straub
Global Head of Sales
Lindsay is a dynamic sales and people leader with a focus on enhancing corporate travel programmes, growth and customer acquisition. She brings more than 15 years of experience in corporate travel to the role. Lindsay oversees FCM's global sales strategy through key initiatives and innovative solutions, working closely with regional sales leaders to drive results.
Michelle Jolley
SVP, Marketing
Michelle Jolley
SVP, Marketing
Global Leaders with Global Impact, GBTA WINiT Awards
Shaun Clear
Global Head of Operations
Shaun Clear
Global Head of Operations
Shaun oversees the strategic evolution of FCM’s operating model globally, focused on digital transformation, service excellence and global consistency. He has worked for FCM since 2013 in senior leadership roles across 3 continents, bringing visionary leadership with a truly global mindset. Shaun plays a pivotal role in delivering FCM’s strategy to market, ensuring successful execution of business objectives across all markets. Shaun is an MBA holder from Murdoch University (Singapore).
Jessica Dunderdale
Global Head of Product
Jessica Dunderdale
Global Head of Product
Jessica ensures that product development, commercial priorities, customer needs and market positioning come together under one clear direction for FCM’s global product strategy. Jessica brings a strong product background in corporate travel, global mobility, client partnerships and strategic account growth. Her experience gives her a practical understanding of how product decisions impact customers, client-facing teams, service delivery and long-term revenue growth.
Paul Grant
Global Corporate CFO
Paul Grant
Global Corporate CFO
Paul’s career with FCM Travel’s parent company Flight Centre Travel Group began in the UK, where he held the role of group Chief Finance Officer for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic. He’s played a central role in ensuring FCM was successfully steered through this challenging period and is set up for future success.
Simone Seiler
Global General Manager Meetings & Events
Simone Seiler
Global General Manager Meetings & Events
A seasoned industry executive with over two decades of experience, Simone is passionate about the business events sector. Based in Australia, she brings her global perspective and local knowledge to dozens of countries. Simone fosters a collaborative and inclusive culture, a purpose driven workplace, leading innovation, and improving overall business performance.
Kelly Spencer
Head of Corporate Supply
Kelly Spencer
Head of Corporate Supply
Kelly has been with FCM's parent company, Flight Centre Travel Group, for two decades, working across various areas in leisure, corporate, and now in our Supply team. As head of Corporate Supply, Kelly leads a talented global team who build strong and unique partnerships with travel suppliers, stays on top of distribution trends and supports negotiations. The team's mission is to generate savings for customers through extensive content offerings and content capabilities, maximising choice, value, and control.
Megan Vorster
Head of People and Culture
Megan Vorster
Head of People and Culture
Megan has more than 15 years’ experience in Human Resources roles at FCM’s parent company Flight Centre Travel Group. As Head of People and Culture, she drives initiatives that ultimately fuel the best customer experience and culture of innovation, through uplifting employee morale and attracting and retaining top talent.
Regional Leaders in FCM's Global Management Team
Billy McDonough
President, Americas
Billy McDonough
President, Americas
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Renos Rologas
General Manager, Australia New Zealand
Renos Rologas
General Manager, Australia New Zealand
With 30+ years in travel, Renos is the go-to source for industry knowledge, insights and new ideas in Australia and New Zealand. Customers are at the heart of his decision making, driving transformational value for travel programmes. As General Manager ANZ, he is responsible for steering operations and overseeing 400 staff.
Steve Norris
Managing Director, EMEA
Steve Norris
Managing Director, EMEA
Steve joined Flight Centre as a leisure travel consultant. Following experience in supply management and marketing, he became General Manager Flight Centre UK. In 2011, he was promoted to Corporate MD EMEA, responsible for Flight Centre’s business travel divisions. Under his eight-year stewardship, FCM achieved major growth, winning and retaining significant customers. In 2020, he became Managing Director of Flight Centre EMEA, and is also now Managing Director, EMEA for FCM.
Vicki Parris
Managing Director, Asia
Vicki Parris
Managing Director, Asia
Vicki has extensive experience in numerous leadership positions in the 14 years she has been with Flight Centre Travel Group. Her knowledge in operations spans across New Zealand, India and SEA. Deeply passionate about customer service and delivering the best travel experience to our customers, Vicki is focused on developing strong operation teams to support our customers’ travel programme.
Flight Centre Travel Group Corporate Executive Team
Meet the team driving the strategy of Flight Centre Travel Group's corporate business.
Chris Galanty
Global Corporate CEO
Chris Galanty
Global Corporate CEO
Chris has unrivalled corporate and leisure travel experience gained during his career with FCM’s parent company Flight Centre Travel Group (FCTG). As Global CEO of Flight Centre’s corporate travel operations, he is responsible for FCM Travel and other specialist corporate travel brands. An authoritative voice in the travel industry, Chris has led FCTG’s corporate businesses through challenging times with decisiveness and a determined growth strategy, capitalising on the strength of FCTG’s culture.
Charlene Leiss
President, FCTG Americas
Charlene Leiss
President, FCTG Americas
Charlene has over 30 years of travel industry experience. She started her career with Boston-based Garber Travel, which was acquired by the Flight Centre Travel Group (FCTG). Beginning in 2015, she led FCTG’s corporate brands in the USA, achieving double-digit, often record-setting growth year over year. She became President of FCTG Americas’ (U.S., Canada, and Mexico) corporate and leisure brands in 2020. The industry has recognised Charlene on numerous occasions for her outstanding performance, including GBTA’s WINiT Top 40 Women in Travel in 2019 and GBTA WINiT’s FollowHer: Legends and Mentors Top 50 in 2024.
Steve Norris
Managing Director, EMEA
Steve Norris
Managing Director, EMEA
Steve joined Flight Centre as a leisure travel consultant. Following experience in supply management and marketing, he became General Manager Flight Centre UK. In 2011, he was promoted to Corporate MD EMEA, responsible for Flight Centre’s business travel divisions. Under his eight-year stewardship, FCM achieved major growth, winning and retaining significant customers. In 2020, he became Managing Director of Flight Centre EMEA, and is also now Managing Director, EMEA for FCM.
Scott Alboni
Global Chief Marketing Officer
Scott Alboni
Global Chief Marketing Officer
Scott was promoted to Global CMO of Flight Centre Travel Group's corporate brands in 2024, following six years as SVP Marketing for FCM Travel. At FCM he'd led the rebrand of the company and rolled out the FCM Platform for customers. As CMO, his core focuses are driving new marketing innovation, helping drive business insights and supporting the next level of growth for both FCM Travel and Corporate Traveller.
John Morhous
Chief Experience Officer, FCM
John Morhous
Chief Experience Officer, FCM
BTN's 2022 25 Most Influential
Melissa Elf
Global Managing Director
Melissa Elf
Global Managing Director
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programmes.