FCM Global Management Team
Every day, our leaders assist our customers in navigating the complexities of business travel in an ever-changing landscape. With their decades of experience and travel knowledge, they are driving consistency, visibility and innovation globally through FCM’s services and experience-led technology.
Melissa Elf
Managing Director, ANZ
Melissa Elf
Managing Director, ANZ
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.
Marcus Eklund
Global Managing Director
Marcus Eklund
Global Managing Director
Mit seiner langjährigen Erfahrung in der Reisebranche bringt Marcus eine Fülle von geschäftlichen, operativen und Branchenkenntnissen in seine Rolle ein. Marcus beaufsichtigt die kontinuierliche Entwicklung von FCMs globalem Vertrieb, Account Management und Markenstrategie. Als globaler Leiter von FCM arbeitet Marcus eng mit dem globalen Führungsteam des Unternehmens sowie mit den regionalen Managern der FCM-Betriebe in den Regionen Asien-Pazifik, Amerika, Europa, Naher Osten und Afrika zusammen.
Alex Armstrong
Global Sales Director
Alex Armstrong
Global Sales Director
Als Global Sales Leader konzentriert sich Alex auf die Strategieentwicklung für das globale Vertriebsteam von FCM. Er beaufsichtigt die globale Koordination und das Management der multinationalen Vertriebspipeline von FCM und arbeitet eng mit regionalen Vertriebsleitern zusammen, um die globale Vertriebsplattform des Unternehmens und das multinationale Kundenwachstum im gesamten Netzwerk zu stärken. Alex bringt fast 20 Jahre Erfahrung in der Reise-, Tourismus- und Vertriebsbranche in diese Rolle ein.
Jo Lloyd
Global Head of Account Management and Consulting
Jo Lloyd
Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
Shaun Clear
Global Implementation Director
Shaun Clear
Global Implementation Director
Shaun ist seit mehr als 15 Jahren in der Reisebranche tätig und verfügt über umfangreiche Erfahrung in den Bereichen Produkt, Change Management und in Führungspositionen. Als Global Implementation Director beaufsichtigt er die Strategie, Prozesse und Teams von FCM von dem Moment an, in dem wir einen Kunden an Bord aufnehmen, bis hin zu dem, wie wir ihn operativ betreuen. Shaun hat einen MBA von der Murdoch University in Australien.
Paul Grant
CFO
Paul Grant
CFO
Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.
Regional Leaders in FCM's Global Management Team
Andy Hegley
Managing Director UK and Ireland
Andy Hegley
Managing Director UK and Ireland
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
Bertrand Saillet
Managing Director, Asia
Bertrand Saillet
Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
Flight Centre Travel Group Corporate Executive Team
Meet the team driving the strategy of Flight Centre Travel Group's corporate business.
Steve Norris
Geschäftsführer EMEA
Steve Norris
Geschäftsführer EMEA
Steve Norris begann bei Flight Centre als Berater für Freizeitreisen in Uxbridge und stieg in den folgenden drei Jahren zum Filialleiter auf. Im Jahr 2005 wechselte er als Head of Land Product in die britische Zentrale und avancierte zum Group Marketing Director für UK Corporate und Retail. Im Jahr 2009 wurde Steve zum General Manager von Flight Centre UK ernannt und 2011 zum Corporate MD EMEA befördert, der für die Geschäftsreisesparten von Flight Centre verantwortlich war. In den nächsten acht Jahren erzielten sowohl FCM Travel als auch Corporate Traveller unter seiner Leitung ein großes Wachstum, gewannen und hielten bedeutende neue Kunden und wurden zu einer der führenden TMCs in ihren jeweiligen Märkten. Im Januar 2020 übernahm er seine heutige Rolle als Managing Director von Flight Centre's EMEA, mit der Gesamtverantwortung sowohl für das Freizeit- als auch das Firmenkundengeschäft.
Scott Alboni
Global Marketing Director
Scott Alboni
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Melissa Elf
Managing Director, ANZ
Melissa Elf
Managing Director, ANZ
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.