Meet The Team
FCM UAE Management Team
Our FCM Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the region.
Managing Director - UAE and MEA Network Leader
Ciarán currently oversees the ongoing development of FCM’s MEA regional sales, account management and geographical growth strategy. As FCM’s regional leader, he works closely with the company’s global leadership team as well as with the regional managers of FCM’s operations in the Asia-Pacific, Americas and Europe. He has been the general manager in MEA since 2012 and has tripled our presence in the region over the last decade, where we now have a presence in 30+ locations. Prior to joining FCM in 2002, Ciarán was working for an American Management Consultancy firm and since then he has held key roles within business development and senior management positions across the EMEA region at FCM Travel.
General Manager Finance & Operations UAE
Sunil has worked with FCM almost 20 years in India and the UAE. During this time, he has accumulated in depth experience within the business ranging from finance, sales, operations and supplier product. His key responsibilities include developing growth strategies and execution of these strategies, creating budgets and forecasting, improving revenue and productivity in all areas of the business as well as providing full analysis of data and trends to assist with revenue management and forecasting.
Alexa started her career with our business in our parent company, Flight Centre Travel Group, South Africa, nearly 20 years ago as a travel consultant. During this time Alexa has gained experience in Account Management, Customer Implementations, FCM Technology and today her role is to oversee the Marketing strategy for FCM in the UAE, internally with our people and with our customers and suppliers. Alongside several other colleagues in the UAE business Alexa sits on our ‘Women Wise’ board to ensure inclusiveness, diversity and development are a priority for our women today and in the future.
Human Resources Executive
Sunaina has 15 years’ experience in the travel industry and started as a travel consultant, as a dedicated agent to key clients. Within the last five years Sunaina transferred her people skills by leading the Peopleworks, HR, division in the UAE. Her interest in people management has driven Sunaina to ensure that our employees are not only growing professionally but are also well taken care of overall. Her main responsibilities include recruitment, structuring new hire orientation as well as training and the ongoing engagement with the FCM UAE employee. Sunaina has been key in assisting FCM to achieve accreditation as a Great Place to Work and Great Place to Work for Women in the GCC. FCM's number 1 philosophy is 'OUR PEOPLE' and she believes that a happy environment is what makes a company successful.
FCM Product & Development Manager
Gaurav’s two decades of experience within the travel industry has brought him from when he started as a travel consultant to being responsible for FCM’s key supplier relations as the UAE’s product and development manager. In addition, to this he is passionate about technology and improving operational efficiencies within the business as he spearheads the workflow automation and robotics strategy in operations through technology product deployments. Gaurav’s role is key to implement numerous benefits to our customers and our operations staff ensuring they have access to the best supplier content, services and technology in market.
FCM Account Management & Sales Leader
Kashish’s stellar 20-year career in the travel industry spans from account management, leisure, airline sales and leading her current team of Account Managers and Business Development. Being with FCM more than a decade, Kashish delivers the growth and retention strategy for the UAE business in line with the vision of the Senior Leaders in the region. Her expertise lies in business planning, strategic recommendations and establishing procedures to improve customer travel programs.
FCM Operations Manager
Hari has been a vital part of the FCM business for almost 25 years. His extensive experience ensures he is well-placed to drive operational excellence within the UAE FCM Travel brand. Hari oversees the entire operational team of reservation consultants in the UAE, equipping them with regular learning and development and the resources required to keep them efficient. He believes the foundation of successfully retaining an FCM customer is understanding what the client’s needs are from the outset, the problems to solve and bringing solutions to these opportunities for constant customer improvement.
FCM Global Management Team
Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
Chief Product Officer
Michel’s extensive 20-year career in the travel technology industry spans diverse roles in research, development, product management, solution design and sales at multi-national technology organisations such as Oracle and Amadeus. Michel has a vast knowledge and understanding of the travel technology industry, and practical experience in planning and delivering modern complex solutions to customers both large and small. He joined FCM in 2017 as Chief Technology Officer, rising to VP Global Customer Solutions in early 2019 and charged with delivering first class solutions to new and existing enterprise level customers. Michel is now Chief Product Officer for the business globally, focussed on delivering innovative customer focussed technology product. During his time at FCM he has played a key role in helping position the TMC as a technology leader in the travel management space.
Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Managing Director UK and Ireland
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Managing Director, ANZ
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.
Solenn Le Brazidec
General Manager FR&CH
Solenn started her career in 2003 as a leisure travel agent and kept evolving to finally join FCM in 2015. First in charge of customer service, then operations manager, Solenn is appointed in 2019 as General Manager of FCM France and Switzerland. Thanks to her energy, experience and perfect knowledge of the business travel industry, Solenn brings all the necessary expertise to enable FCM to continue its development in France, Switzerland and Spain and is a true source of inspiration for the teams.