Meet The Team
FCM UAE Management Team
Our FCM Global Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.
Managing Director - UAE and MEA Network Leader
Ciarán oversees the continued development of FCM’s MEA regional sales, account management and growth strategy. As FCM’s regional leader, Ciarán works closely with the company’s leadership team as well as with the regional managers of FCM’s operations in the Asia-Pacific, Americas and Europe. Prior to joining FCM in 2002, Ciarán was working in for an American Management Consultancy firm and since then he has held key business development and management roles across the EMEA region. He has been general manager for Middle East and Africa since 2012 and has doubled FCM’s footprint in the region working closely with 25+ FCM regional offices.
General Manager Finance & Operations UAE
Sunil has invested 17 years with FCM across India and the UAE. During this time, he has accumulated in depth experience in key areas within the business ranging from Finance to Operations to ensure our local offering and strategies are in line with our global approach in the FCM Network.
FCM Product & Development Manager, UAE
Gaurav’s 15 years’ experience within the travel industry has brought him from travel consultant to now being responsible for FCM’s key supplier relations. In addition, he is also bringing his passion for technology to improve efficiencies and business results through technology in workflow automation and streamlining technology product deployments at FCM Travel Solutions UAE. His role is key to bringing numerous benefits to our customers and travel consultants, ensuring they have access to exceptional booking services content and our teams are able to deliver amazing travel experiences to their clients.
FCM Operations Manager, UAE
Hari has been a vital part of the FCM business for almost 20 years. Hari's extensive experience ensures he is well-placed to drive operational excellence within the FCM UAE brand. He believes the foundation of successfully implementing a new customer is understanding what the client’s needs are from the outset and that everyone is working towards the same goal.
FCM Global Management Team
Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Global Product Director
Cesc accumulates more than 15 years of experience designing and managing digital products. Before joining the travel industry, he worked for 10 years years in the video-game industry working as UX designer, product manager and creative director in different start-ups. In 2014, Cesc co-founded Sam :] , the award winning digital assistant that FlightCentre acquired on 2017. Since then, Cesc has been working to apply the same principles that made Sam :] a success to the whole FCM digital experience.