FCM UAE Management Team

Our FCM Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the region.

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Ciarán Kelly MD for FCM UAE

Ciarán Kelly

Managing Director - UAE and MEA Network Leader
Ciarán Kelly MD for FCM UAE

Ciarán Kelly

Managing Director - UAE and MEA Network Leader
Ciarán, FCM's MEA regional leader since 2012, leads sales, account management, and growth strategy. Collaborating with global leadership and regional managers, he has tripled FCM's presence in MEA over a decade, expanding to 30+ locations.
With 20 years in travel management, he excels in business culture, people development, and winning new business. Ciarán's extensive experience includes key roles in business development and senior management across FCM's EMEA operations, since joining in 2002. An expert in efficiency and growth, he is poised to elevate your business.
Sunil FCM UAE

Sunil Gauniyal

General Manager Finance & Operations UAE
Sunil FCM UAE

Sunil Gauniyal

General Manager Finance & Operations UAE
With nearly two decades at FCM in India and the UAE, Sunil boasts expertise across finance, sales, operations, and supplier products. His role encompasses developing growth strategies, executing plans, budgeting, and forecasting.
Sunil excels in enhancing revenue and productivity while providing comprehensive data analysis for effective revenue management and forecasting.
Alexa Georgiannis Marketing UAE

Alexandra Georgiannis

Marketing Specialist
Alexa Georgiannis Marketing UAE

Alexandra Georgiannis

Marketing Specialist
Alexa began as a travel consultant with Flight Centre Travel Group in South Africa and now has nearly two decades of experience. Evolving through roles in Account Management, Customer Implementations, and FCM Technology, she now leads FCM's Marketing strategy in the UAE. Alexa is dedicated to promoting inclusiveness, diversity, and development, serving on the 'Women Wise' board to prioritise these values for women in the organisation.
Gaurav Narchal FCM UAE product

Gaurav Narchal

FCM Product & Development Manager
Gaurav Narchal FCM UAE product

Gaurav Narchal

FCM Product & Development Manager
With two decades in the travel industry, Gaurav has transitioned from a travel consultant to the UAE's Product and Development Manager at FCM. He passionately drives technology initiatives, focusing on operational efficiency through workflow automation and robotics. Gaurav's pivotal role enhances customer and operational benefits, ensuring access to top-notch supplier content, services, and cutting-edge technology in the market.
Kashish Am&Sales leader UAE

Kashish Mahboobani

FCM Account Management & Sales Leader
Kashish Am&Sales leader UAE

Kashish Mahboobani

FCM Account Management & Sales Leader
Kashish boasts a remarkable 20-year career in travel, covering account management, leisure, and airline sales. Leading her team of Account Managers and Business Development at FCM for over a decade, she focuses on growth and retention aligned with senior leaders' vision. Kashish excels in business planning, strategic recommendations, and implementing procedures to enhance customer travel programmes.
Hari Ops leader UAE

Hari Kumar

FCM Operations Manager
Hari Ops leader UAE

Hari Kumar

FCM Operations Manager
Hari, a key figure at FCM for nearly 25 years, spearheads operational excellence in the UAE. Leading the reservation consultants, he prioritises continuous learning and development, ensuring efficiency. Hari emphasises understanding clients' needs, solving problems, and delivering solutions for constant customer improvement as the foundation for retaining FCM customers.

FCM Global Management Team

Marcus Eklund

Marcus Eklund

Global Managing Director
Marcus Eklund

Marcus Eklund

Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
ALEX-ARMSTRONG

Alex Armstrong

Global Sales Director
ALEX-ARMSTRONG

Alex Armstrong

Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Cropped_Image Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting
Cropped_Image Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
MICHEL-ROUSE

Michel Rouse

Chief Product Officer
MICHEL-ROUSE

Michel Rouse

Chief Product Officer
Michel’s extensive 20-year career in the travel technology industry spans diverse roles in research, development, product management, solution design and sales at multi-national technology organisations such as Oracle and Amadeus. Michel has a vast knowledge and understanding of the travel technology industry, and practical experience in planning and delivering modern complex solutions to customers both large and small. He joined FCM in 2017 as Chief Technology Officer, rising to VP Global Customer Solutions in early 2019 and charged with delivering first class solutions to new and existing enterprise level customers. Michel is now Chief Product Officer for the business globally, focussed on delivering innovative customer focussed technology product. During his time at FCM he has played a key role in helping position the TMC as a technology leader in the travel management space.
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.
Scott Alboni

Scott Alboni

Global Marketing Director
Scott Alboni

Scott Alboni

Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Andy Hegley

Andy Hegley

Managing Director UK and Ireland
Andy Hegley

Andy Hegley

Managing Director UK and Ireland
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
Billy McD

Billy McDonough

President, Americas
Billy McD

Billy McDonough

President, Americas
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Mel Elf

Melissa Elf

Managing Director, ANZ
Mel Elf

Melissa Elf

Managing Director, ANZ
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.