FCM Belgium recruitment
About FCM Belgium
FCM is a major player in business travel with locations in over 95 countries. As well as business travel, FCM in Belgium is also very active in MICE and holiday travel. In 2021, 2022 and 2023 FCM was named as both Belgium's and Europe's leading travel management company. With offices in four locations across Belgium, FCM is an exciting and innovative company to work for.
Our teams thrive on switching things up, fuelled by what we call our alternative mindset. What does that mean? Creativity and finding fun in approaching problems differently, and never giving up. Our people are the changemakers our customers need to help them move forward in an evolving world.
Everyone is welcome here! There’s no limit to where our business can go. You’ll work with and for the world’s brightest companies, in a fast-paced, challenging environment (which we mean in a good way). Because in our market, there really is only one guaranteed way to fail, and that’s by doing the same thing as everyone else.
Check out our career opportunities below.
Client-Facing Technology Consultant
Location: Zaventem
About the role As a Client-Facing Technology Consultant, you are the cornerstone of our Technology & Process department in Belgium & Luxembourg. You serve as the go-to expert for our online booking tools and supporting systems, ensuring that both clients and colleagues can seamlessly engage with our technology—from setup and implementation to training and support. With your expertise, you elevate the user experience and help deliver a smooth and efficient service.
What makes this role great
In this position, you act as the bridge between clients, colleagues, and technology, directly contributing to FCM’s success. Your key responsibilities include:
- Acting as the key link between our commercial team, clients, and technology partners.
- Advising and training clients on our advanced technology solutions to ensure our products meet their expectations.
- Managing the implementation of self-service solutions for new and existing clients, including configuration, testing, and training.
- Taking ownership of technical issues, following up thoroughly and managing cases from start to finish.
- Proactively contributing to process improvements based on client feedback and new developments.
Who we are looking for
- You have experience and expertise in online booking tools, preferably Cytric or Concur.
- You’re passionate about technology and travel, curious to learn how different systems work together.
- You’re an enthusiastic and motivated team player with excellent communication skills.
- You’re proactive, structured, and a strong problem-solver.
- You thrive in an international environment and speak fluent English, Dutch, and French.
- You perform well under pressure, staying calm and focused.
- Experience in business travel or technical support is a plus.
- You hold a bachelor’s or master’s degree (or equivalent through experience) and have a professional, eager-to-learn attitude.
- You start your day with energy and a smile, aiming to make each day a success.
- Punctuality, organization, and a good sense of humor make you the ideal colleague.
In short: You’re energetic, eager to learn, and ready to truly make a difference!
What we offer
- Permanent contract
- Salary negotiable based on experience
- FlexTime, working hours Monday to Friday
- FlexPlace, based in Zaventem but with the option to work from home
- FlexIncome, cafeteria plan
- Meal vouchers
- Group insurance
- Hospitalisation insurance
Ready to help shape the future of “Travel Different”?
Apply today and become part of our enthusiastic team in Zaventem!