ITM Top 2020 Priorities Survey
What challenges lie ahead in 2020 for travel managers and buyers?
According to the latest annual survey by the Institute of Travel Management (ITM), run in conjunction with FCM Travel Solutions, compliance and budget control will be taking the spotlight for travel managers in the year ahead. Following close behind are issues over integrating third party technology systems and managing traveller behaviour.
When it comes to buyers’ priorities for 2020, the list looks slightly different. Traveller safety is number one, followed by expense integration in second place and budget control in the third slot. Enhancing the traveller experience takes fourth place followed by online booking tool compliance in fifth.
In terms of sustainability and Brexit, two big topics for the coming year, only 17% of those surveyed said that their travel policy would favour airline suppliers using biofuel, even if the flight option was more expensive. Adapting to changes in regulations caused by Brexit also ranked low on travel managers priorities next year, with most respondents anticipating that their travel spend will remain the same.
Download our survey infographic, and see some of the key findings below...
About the ITM/FCM study
The full survey results can be downloaded from the ITM Resource Centre. The online survey is closed to buyers only and is fielded for the first two weeks in October. The confidential questionnaire is comprised of 20 questions varying in complexity covering topics such as core challenges, company confidence, tender process, GDPR, travel programme, policy, travel gadgets and technology.
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