Hotel Programme Management
Many organisations aren’t optimising their hotel spend and using volumes to their advantage. FCM Consulting has the market insights, data analysis, contacts, technology and decades of experience to navigate you through the complexities of the global hotel market, with your goals in mind.
Our experienced team will scope out your opportunities and research what your current hotel programme looks like before creating a forward plan and recommendations for a hotel RFP and on-going solutions. Whether it’s to renegotiate rates or find hotels that truly match your travel patterns, or aligning with traveller or sustainability requirements, FCM Consulting will continuously find solutions to maximise your hotel programme performance, reduce leakage and deliver an ROI.
“The hotel market is complex and market conditions are complicated. That’s why many organisations turn to us to help with their hotel contracting and negotiations; we know who to speak to and the right solutions to elevate your hotel programme with our tried-and-tested methodology that works, every time.”
Rachel Newns, Head of Programme Management EMEA at FCM Consulting.
Discover hotel sourcing optimisation with FCM Consulting
Hotel programme diagnostic
Our business consultants will conduct a diagnostic of your hotel programme to assess its performance and your organisation’s needs. Customised reporting will demonstrate a clear plan forward with specific recommendations, from cost control, traveller requirements, coverage and best-fit suppliers. For ultimate success and relevance, FCM Consulting will also consult on global trends such as carbon emissions, social diversity, inclusion, community engagement, and wellbeing initiatives.
Benchmark your hotel rates
Using internal and external data, our business consultants will demonstrate how your hotel programme compares to others. You’ll receive city and hotel-specific data that considers rates, amenities, cancellation terms, room inventory, compliance and further analysis. Our global reporting can be applied to on-going programme management and drive strategic decisions around your hotel suppliers, often leading to greater flexibility on cancellation conditions, ancillary inclusions and commercially viable discounts.
Maximise your next hotel RFP
FCM Consulting will run your hotel RFP and ensure a high percentage of hotel participation; positioning your organisation so it stands out in the market. A fully managed RFP with our business consultants includes competitive rates, supplier negotiations, measurable savings, hotel directory, rate auditing and a plan to drive compliance, all making it a low-touch travel category for your travel manager. We’ll focus on some of the often-overseen details such as food and beverage spend, long stay options and MICE.
Optimise your hotel policy
If it’s time to refresh travel allowances globally or your programme compliance needs to be improved, our consultants can evaluate your current policy, benchmark it and scenario-model possible changes to assess the financial impact and optimal outcomes. They’ll check for alignment between the policy, booking process and your supplier contracts, then recommend a framework to change the policy, OBT or supplier contracts.
On-going hotel programme management
FCM Consulting’s work doesn’t stop with the sourcing process. We’ll utilise our years of experience and strong hotel relationships to continuously manage the hotel programme. If you experience challenges, our business consultants have exemplary industry contacts who can assist in solutions. We'll highlight areas that need attention to get the best out of your programme. If your requirements change throughout the year, we will continually source properties to leverage programme coverage and savings.
“The RFP…involved an inordinate amount of work by FCM Consulting. The outcome is a comprehensive hotel programme which we are confident will deliver on the KPIs set out at the beginning.”
- Procurement Buying Group
FCM Consulting Insights
Customer Success Stories
Realigned hotel programme
An infrastructure services business already had a hotel programme, but was looking for higher compliance. FCM Consulting took on the request for proposal (RFP) process and RFP responses from potential suppliers, resulting in thousands in savings.
Increased traveller buy-in for hotel programme
Hotels are a big spend category for this client. It was important they contained costs, negotiated ancillaries such as WiFi and improved compliance. Getting traveller buy-in was crucial for the strategy.