CUSTOMER REVIEWS
Customer reviews & case studies
Enterprises around the world have consolidated global travel programmes, reduced travel costs, and unlocked productivity gains with FCM Travel.
TRUSTED BY LEADING GLOBAL COMPANIES
Trusted by thousands of enterprises
"Just wanted to say how impressed I am with the service FCM are providing"
Executive Assistant, Global Energy Giant
Onboarding customised to your travel programme
FCM's onboarding process accelerates value delivery and reduces risk. The dedicated onboarding team learns about your programme's strengths and challenges, providing upfront clarity on timelines.
Nichola Rimmer, JTI’s Global Category Manager praised FCM for not following a one-size-fits-all implementation. “From the very beginning, we talked through our focuses and implementation plan. The team were super agile,” she said.
Arcadis signs 10-year global partnership
"There is simply no advantage to be gained for going back out to market for an RFP process, as this extension gives us a seat at the table to help drive future technology, development, and innovation.”
- Ian Spearing, Global Travel Director, Arcadis
Influence FCM’s future roadmap
Client feedback directly shapes our products and services. Through structured feedback channels and innovation partnerships, you can influence the future of our technology and services.
How customer feedback influences product development
Ongoing surveys about technology, account management, and overall travel programme performance drive continuous improvement across all FCM services.
Customer events provide opportunities to share feedback in person and preview upcoming features before wider release.
Pilots & partnered innovation
Pilots with customers enable us to test new technology and services within real-life scenarios before client-wide rollout.
When clients spot an opportunity to innovate, we partner them up with the appropriate internal team to develop solutions. This approach led to Expense Connector, a first-of-its-kind expense reporting tool developed through customer collaboration.
Masters in change management
Transitioning to a new travel partner, technology, or process requires precise change management.
Throughout onboarding, clients receive comprehensive change management support, frameworks and tools to ensure smooth, transparent transitions for all stakeholders. For additional support, FCM Consulting experts can be engaged.
The Navigating Corporate Travel Change hub offers best-in-class tips and knowledge for managing travel programme transitions.
