FCM Netherlands Management Team

Our FCM Global Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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Remco van Donk

Remco van Donk

General Manager Netherlands
Remco van Donk

Remco van Donk

General Manager Netherlands
Remco has more than 25 years’ experience in the travel industry.  He began his career in operations for a global US-based organisation followed by various local, regional and global Account Management roles over the next ten years. Remco has been with FCM for over 7 years heading up both the operations and sales/account management team for the Dutch market.  Having served as Global Account Manager for some of the largest Dutch companies, Remco is experienced in enhancing global travel programmes.

FCM Europe Management Team 

Steve Norris

Steve Norris

Managing Director, EMEA
Steve Norris

Steve Norris

Managing Director, EMEA
Steve Norris joined Flight Centre as a leisure travel consultant in Uxbridge progressing to store manager over the next three years. In 2005 moved to the UK head office as Head of Land Product, progressing to Group Marketing Director for UK corporate and retail. In 2009, Steve was appointed General Manager Flight Centre UK and in 2011 he was promoted to Corporate MD EMEA responsible for Flight Centre’s business travel divisions. Over the next eight years, under his stewardship, both FCM Travel and Corporate Traveller achieved major growth, winning and retaining significant new customers, to become dominant TMCs in their respective markets. In January 2020, he took over his current role as Managing Director of Flight Centre’s EMEA, with overall responsibility for both the leisure and corporate businesses.
MICK-HEITZINGER

Mick Heitzinger

European Head of Account Management
MICK-HEITZINGER

Mick Heitzinger

European Head of Account Management
Mick has been with Flight Centre Travel Group for over 15 years, joining from a background in the airline industry. His varied career has always been focused on building excellent relationships, both in his previous roles as UK Head of Aviation, and later as Head of Product EMEA, where his remit expanded to include ground product (hotel, car and rail). In his current role, Mick is responsible for leading a group of highly experienced Account Managers in delivering the success and growth of our customers’ travel programmes. He ensures that customers benefit from FCM’s innovation in areas from technology to product.

FCM Global Management Team

Marcus Eklund

Marcus Eklund

Global Managing Director
Marcus Eklund

Marcus Eklund

Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Alex Armstrong

Alex Armstrong

Global Sales Director
Alex Armstrong

Alex Armstrong

Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Cropped_Image Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting
Cropped_Image Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
MICHEL ROUSE

Michel Rouse

Chief Product Officer
MICHEL ROUSE

Michel Rouse

Chief Product Officer
Michel’s extensive 20-year career in the travel technology industry spans diverse roles in research, development, product management, solution design and sales at multi-national technology organisations such as Oracle and Amadeus. Michel has a vast knowledge and understanding of the travel technology industry, and practical experience in planning and delivering modern complex solutions to customers both large and small. He joined FCM in 2017 as Chief Technology Officer, rising to VP Global Customer Solutions in early 2019 and charged with delivering first class solutions to new and existing enterprise level customers. Michel is now Chief Product Officer for the business globally, focussed on delivering innovative customer focussed technology product. During his time at FCM he has played a key role in helping position the TMC as a technology leader in the travel management space.
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.
Scott Alboni, Global Global Chief Marketing Officer, Corporate Brands, Flight Centre Travel Group

Scott Alboni

Global Marketing Director
Scott Alboni, Global Global Chief Marketing Officer, Corporate Brands, Flight Centre Travel Group

Scott Alboni

Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Andy Hegley

Andy Hegley

Managing Director UK and Ireland
Andy Hegley

Andy Hegley

Managing Director UK and Ireland
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
Billy McD

Billy McDonough

President, Americas
Billy McD

Billy McDonough

President, Americas
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Mel Elf

Melissa Elf

Managing Director, ANZ
Mel Elf

Melissa Elf

Managing Director, ANZ
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.