Meet Sam, your AI trip assistant
Sam is FCM’s intelligence engine and your dedicated sidekick, ready and eager to answer your burning travel questions, offer policy refreshers, serve up reports, and keep travellers informed every step of the way.
Less of what slows you down, more of what moves you forward. Sam is available to everyone on FCM Platform.
Sam is not a chatbot.
Sam powers everything you experience with FCM, tailored to your corporate travel program. From behind-the-scenes support to real-time assistance, Sam is ready to help.
Personalized. Secure. Always learning.
Save time with instant answers
Sam tells you everything you need to know about a trip or your travel program. It’ll provide relevant information, personalized recommendations, and next steps.
You can even ask Sam to show you where your team is to decipher travel spend trends and savings opportunities, or find invoices.
Personal and compliant
Sam's brain is packed with travel information, travel policies, profile data, past trips, agent interactions, and FCM workflows, which means personalized, proactive, compliant answers only.
It won't make up information either. All data is stored securely in FCM’s private environment and never used to train public or customer-shared AI models.
Synced across service and tech
Sam’s intelligence spans the entire FCM experience. That means travel agents, account managers, and FCM Platform are all connected with the same information and workflows.
All online and offline interactions feed back into Sam, so both your team and ours save time with one connected experience.
Use cases for everyone
Whether you're planning a trip, booking for someone else, or at HQ mulling over business travel strategy, Sam is there for you.
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Travel Managers
Enforce travel policy, discover insights, and predict risks. Prompt examples:
- "Which travellers are currently overseas?"
- "Send a message to all my travellers about the new policy."
- "Thanks for that data. What was our top hotel booked last quarter?"
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Travel Arrangers
Cut down manual work and get real-time clarity while planning trips. Prompt examples:
- "Show me John's travel plans for next week."
- "Summarize our travel & expense policy for Singapore."
- "What loyalty program benefits can my boss get on this trip?"
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Business Travellers
Instant answers, real-time support, and proactive disruption management. Prompt examples:
- "What's the wait time at JFK security right now?"
- "Can I book business class on this trip?"
- "Thanks for the rebooking options, but I’d prefer to talk to an agent."
Sam FAQ
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What can Sam actually do?
Sam answers questions about corporate travel based on what an individual asks, but it's not a script-following chatbot like you'll see in the rest of the business travel industry. Sam is the intelligence engine behind all FCM’s technology, and is a smart virtual assistant powered by generative artificial intelligence (AI), rich company data, and FCM workflows.
Sam combines natural language processing models with business traveller profiles, company policies, past booking confirmations, individual preferences, and business travel agent interactions. That means each answer is personalized and relevant. This is AI and business travel like you've never seen before!
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Is Sam multilingual?
Yes, Sam can understand various languages and can also reply in a different language to your question. This is a big win for large multinational travel programs where teams are based all around the world.
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How do conversations with Sam work?
Sam is designed for natural, question-and-answer interactions. Ask Sam anything! When planning your travel, you can ask about the necessary paperwork or perks available based on your itinerary; Or, ask Sam for advice on cost savings and future trends, based on your reporting dashboards in FCM Platform.
Users can access their own chat history at any time, which is stored according to standard data retention policies. If you leave and come back later, your conversation will still be there. Unlike other AI assistants, Sam won't make up answers or use another client's information to fuel its responses to your team.
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How does Sam access and manage travel policies?
Sam's knowledge is built on playbooks that contain travel policy and travel program information. Travel policies can be provided in Word docs, PDFs, or links to websites. These are uploaded and managed by FCM as your business travel management company. Sam references these sources to provide accurate, policy-aligned responses. These remain private and are not used to train other customers' Sam interactions.
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How does Sam help travel programs?
In this new era for business travel, Sam reduces friction for business travellers, increases self-service, and flags risks or policy breaches before they happen. That saves time, optimizes travel costs, reduces support needs, and drives travel management program compliance. Sam will be available via FCM Platform desktop and mobile app.
Can we say this artificial intelligence is revolutionizing business travel? We'd like to think so. Operational efficiency, travel budget optimization, streamlined processes, stress-free booking experiences - Sam's poised to help in all these areas.
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Is my data protected in Sam?
Yes. Sam is built with enterprise-grade security at its core. All conversation data, including sensitive information like passport photos, is stored securely in FCM’s private environment and never used to train public or customer-shared AI models. Access is permission-based and fully aligned with your internal security settings and data agreements. Traveller chats remain private and are not accessible to travel managers or other users.