Reach your maximum potential with FCM Consulting

FCM Consulting supports organizations around the world through positive change to  enhance and optimize business travel programs. Navigating complex travel environments for our clients means that travel – and business – can reach its maximum potential. 


Speak to an expert

Your guides to navigating corporate travel

FCM Consulting provides a full strategic travel service, from intelligence, advice, and market insights to accurate data analysis, benchmarking tools, strategic supplier sourcing, and ongoing program management. Armed with a proven methodology, decades of travel experience, propriety technology, and the best contact sheet, our business consultants are experts in navigating the complex world of travel.  

Collaboration

Consultative collaborators for any job 

FCM Consulting shares the load of managing travel programs. A proven methodology allows our trusted consultants, with years of travel knowledge spanning markets and industries, to seamlessly integrate into your organization by understanding your world from the get-go.  

Change

Always aware of “what’s what”

Armed with the understanding that each company has its own goals, FCM Consulting realizes your performance potential by creating an on-going strategy that evolves with the travel industry. Our business consultants set clear, measurable objectives and offer advice and innovative solutions to key market trends so your program stays adaptive and agile, no matter what comes next.  

Insight

Worldwide and world-class capability 

We are proven travel industry experts, backed by decades of experience, proprietary technology, exceptional employee talent, and solid supplier relationships. FCM Consulting holds the global intelligence to transform your travel program, from supplier sourcing to overall operational sustainability. Our approach identifies key opportunities for change, and then creates strategies that succeed.

Optimise

Optimizing program performance 

Our business consultants treat your investment as their own, so your projects get maximum return. From data and intelligence to advice and support, FCM Consulting will guide your long-term travel program strategy, identifying all key stops along the way to improve, recharge, and rejuvenate your program.

A proven approach

FCM Consulting brings stability to the complex world of travel by employing a consistent methodology. This delivers a framework for our customers to make confident, informed decisions across any project.  

Our business consultants immerse themselves in not just your travel operations, but your entire organization, to understand your current situation. They then build strategic options that blueprint opportunity and risks, along with detailed cost benefit analysis and recommendations. Once these strategies and changes are implemented, there is always an option for the team to monitor and evaluate results as part of a program of continuous improvement, because strategy doesn’t rest.

Elevate your travel program

From the big picture to streamlining your day-to-day activities, these are just some of the areas
that FCM Consulting can deliver sustained, positive change. 

Meet our award-winning consultants

Jo Lloyd, Global Head of Account Management and Consulting

Jo Lloyd

Global Head of Account Management and Consulting
Jo is an innovator in supplier strategy and preferred programs, having always worked in corporate travel. Her extensive knowledge includes 15+ years working in TMCs, and roles at ACTE and Qatar Airways. Jo went on to found Nina & Pinta Consulting Services, specializing in travel program optimization, and sales effectiveness. Now as the global lead of account management and consulting, Nina & Pinta has integrated into the FCM family. 
Felicity Burke, Head of Consulting APAC

Felicity Burke

Director of Consulting, APAC
Highly experienced in analyzing business models, travel programs, and company cultures, Felicity is a forward-thinking and innovative consultant who knows how to drive results. She thrives on listening to challenges and questioning the status quo to deliver savings and business growth for clients. With 30 years of experience in business travel and consulting, Felicity is the mind behind FCM Consulting's Global Quarterly Trends Report and other thought leadership.
Juan Antonio Iglesias, Head of Consulting EMEA

Juan Antonio Iglesias

Director of Consulting, EMEA
Providing excellent customer service and discovering value for clients has always been Juan’s goal throughout his career. He takes partnerships from transactional to a strong consultative approach, aided by his strengths in supplier negotiations and project management. Juan aims to ensure the team is guiding the creation of efficient travel programs that are aligned with core company goals. 
Ashley Gutermuth, Head of Consulting Americas

Ashley Gutermuth

Director of Consulting, Americas
Ashley brings more than 15 years of experience in working with travelers, travel suppliers, TMCs, and airlines. Her roles have not only spanned stakeholders but also across disciplines including sales, account management, and contract analysis. As the US-based leader of the Americas operations, she oversees all-encompassing strategic supplier sourcing, creates strategies, and drives the coordination of consulting services worldwide.
Glenn Thorsen

Glenn Thorsen

Global Sustainability Lead
Glenn’s entrepreneurial mindset, passion, and deep knowledge of sustainability are invaluable for customers on their ESG journey. He is a natural innovator with a startup and enterprise background. He has developed a range of skills across various industry sectors, mainly in the lifestyle tech industry. Based in Denmark, Glenn was previously Head of Partnerships for Thrust Carbon.
Florian Mueller

Florian Mueller

Global Aviation Practice Lead
With previous roles at Lufthansa Airline Group, Austrian Airlines, and Emirates, Florian brings a wealth of air travel knowledge to the team. Based in New York, he helps clients reshape and improve their air travel procurement strategies. He is a member of GBTA’s influential Global Aviation Committee, actively addressing industry developments and providing valued guidance to the corporate travel community.
Eve Smith, Global Communications and Change Management Lead

Eve Smith

Global Communications and Change Management Lead
Eve is responsible for supporting client communications, guiding our clients through enhanced communication and engagement strategies. Her skills in developing communication strategies and frameworks stems from her previous experience as FCM's Marketing Manager for the UK & Ireland. Her previous roles within Flight Centre Travel Group also span supplier relations for corporate travel.
Rachel Newns, FCM Consulting

Rachel Newns

Head of Hotel Program Management, EMEA
Rachel has over 15 years of experience in the corporate travel landscape but is especially knowledgeable about the hotel sector. Her expertise in sourcing, negotiations, and contract management has delivered high-impact results for some of the world's largest corporate companies. Rachel has positioned herself as a thought leader in best practices and customer excellence.
FCM Consulting customer testimonials
FCM Consulting has been instrumental in helping launch and manage our newly consolidated travel program. They advise, teach, and have a little fun in the process.

New Travel Manager, Medical Technology Company 

FCM Consulting customer testimonials
FCM Consulting played a vital role in establishing our strategy, policies, and overall management of our program. Travel is just one of the many purchasing categories that I’m responsible for, so I couldn’t have done it without them.

Procurement Manager, Technology & Distribution Company

FCM Consulting Global Quarterly Trend Report

Stay in-the-know with our quarterly trends report
 

Read up on our key corporate travel management takeaways each quarter. Our consultants break down current trends and how they impact your travel program now and in the future, whether it’s shifts in demand impacting travel costs; the travel experience as technology changes; or supplier performance. Get the latest free insights: 

 

Download now

Positive change starts today. Reach out to speak with our FCM consultants. 

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