Case Study: Keeping travellers safe through Hurricane Florence

CASE STUDY

Keeping travellers safe through natural disasters

 

Travelling through Hurricane Florence

On August 31st, 2018, the beginnings of Hurricane Florence formed near Cape Verde. Over the next 18 days, the storm grew into a category 4 major hurricane, wreaking havoc on its path. A number of our travellers were soon to be stuck in a storm, with all their travel plans blown away.

 

 

The Challenge

Keeping our travellers safe and informed.

As the intensity and danger of Hurricane Florence grew, it was our responsibility to make sure our travellers had all the details and help they needed. Every traveller in the path of the hurricane needed to be updated with the latest, most accurate forecasts. Flights needed to be changed, accommodation extended, and we needed to keep an eye on all of our travellers to ensure their safety.

Worldwide intelligence and easy tracking

We needed to fill our customers in on what was happening, and we needed to do it fast. Our first step was to notify all of our travellers in the area about Hurricane Florence’s path. This came down to our seamless technology. Our precision GPS tracking sought out all travellers in the danger zone and let them know what was going on days before the hurricane hit land.

Once our travellers knew what was happening, we helped them do something about it. With advance notice, we were able to help our travellers change their reservations at no extra cost. Flights were changed and travel plans were rescheduled to ensure every traveller had a safe place to be and a way home once the hurricane passed.

While we kept our travellers informed, we also kept their travel managers in the loop. Our dashboard gave travel managers insight into all the alerts that impacted their travellers. With just one touch they could see a map of all their travellers currently in any given region, allowing them to keep a close eye on their people.

Worldwide intelligence and easy tracking SAM
Keeping Travellers Safe Through Hurricane Florence

Be prepared for any travel disaster

With our leading technology and travel experts on your side, you and your travellers will be able to react and adapt to any travel disaster that comes your way. Give your travellers the best travel risk solutions in the palm of their hand with:

  • Access to worldwide travel alerts.
  • Innovative traveller tracking.
  • Crisis communication protocol.
  • Stay up to date and keep your travellers safe on any device, anywhere in the world, any time.

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