FCM BOOKING

Your corporate travel booking experience, reimagined

Turn endless tabs, manual searches, and policy checks to one quick personalised booking, in conversation with Sam. 

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The intelligent booking experience your travellers deserve

Business travel planning shouldn't feel like a second job. With FCM Booking, Sam understands what you need, surfaces the right options, and makes booking a one-tap decision. One simple, global experience. 

What makes FCM Booking different

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Conversational, start to finish

Simply type: "Urgent meeting in London next Tuesday, near Bankside by 4pm." Sam handles the rest. Book, change, or cancel all in one thread.
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Personalised results

Sam draws on your traveller profile, loyalty programmes, past trips, company policy, and travel patterns to surface two to three options that fit.
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Transparent & trusted

Every recommendation includes full context, so you know exactly why it's been suggested. Confirm in one tap with confidence.
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You're in control of your travel profile

Your travel profile gets smarter with every business trip, building a picture that works for you. View or delete your data at any time, just chat to Sam. Your privacy and security aren't an afterthought; they're built into every interaction.

Ask, change, adjust: Sam's got it covered

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Add seats

Sam handles seat changes instantly, ensuring your travel preferences are always up to date.
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Change dates

Sam handles seat changes instantly, ensuring your travel preferences are always up to date.
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Add hotels

Book a hotel effortlessly with Sam; it'll seamlessly integrate your stay into your updated travel plans.
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Disruption

Sam provides real-time updates and proactive alternative solutions to minimise travel disruptions.

What intelligent booking means for your programme

Your travellers just want to book travel quickly. FCM Booking brings together conversational AI, personalised recommendations, and built-in policy compliance on a single, connected platform.

Smiling call center agent wearing headset with overlays showing 96.4% SLA, five-star rating, Quote in five minutes

Technology takes you far. 

FCM's consultants take you further.

When your CEO's flight is cancelled at midnight, technology alone isn't enough. FCM's consultants are empowered by Sam to prioritise and act fast, and are available 24/7. 

It's unrivalled digital and emotional intelligence.

Same personalisation across every booking journey

Because your choice in channel shouldn't ever degrade your travel booking experience. 

  • Conversational booking
    • Start a conversation with Sam 
    • Choose one of your personalised results 
    • Confirm in one click, explore all options on FCM Booking, or talk to a consultant who knows your chat history
    Smartphone showing chat: user asks for London flight Wed 6pm; assistant suggests flight and train.

  • FCM Booking on OBT
    • Knows your chat history with Sam 
    • Explore every option, ranked to policy and preference
    • Book in four minutes
    Flight results LHR→SIN: Singapore Airlines business aisle $1,636; BA $1,790; Qatar $1,895

  • Direct with consultant
    • Access to Sam intelligence and chat history – no repeating yourself! 
    • Experts in complex itineraries and remote locations 
    • Quote turned around in five minutes 
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  • Through Teams, Slack, Company GPT
    • Start your conversation with Sam without leaving your work channel 
    • Easy hand-off to online booking platform or travel consultant if needed
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Flowchart: Booking (green “1”) branches to Negotiated rates, GDS, Low-cost, NDC/Direct connect, RFQ

Content from every source, intelligently combined

Not only does FCM Booking bring together every content source, but Sam aggregates, de-dupes, combines and ranks them for wider choice and lower prices. 

To the traveller; 2-3 personalised results, confirmed in one click or redirected to your OBT/s. 

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Prefer an OBT experience...but better?

FCM Booking rivals any online travel agencies' (OTA) experience. Discover how a business travel booking platform should really feel, with curated travel content and global policy control.

Book a demo

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A platform that gets smarter with every trip

Every trip adds to a smarter, more personalised experience. Connected technology and data work together to sharpen intelligence, improve decision-making, and deliver better journeys. 

The more you travel, the more refined your experience becomes, building a cycle of trust, insight, and seamless travel that only gets better.

Explore more of FCM's technology

Ready to see FCM Booking in action?

Your travellers deserve a booking experience that works for them, not against them.


Book a demo of FCM Booking today.

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Frequently asked questions about FCM's travel booking software

  • Is FCM Booking a standalone tool or part of a broader platform?

    FCM's booking engine is embedded into FCM Platform, our business travel management platform that also includes reporting, approvals, travel policy management, and duty of care.

    FCM Booking is an integral part of the FCM ecosystem, with the Sam intelligence layer connecting every part. Every booking makes the entire ecosystem smarter.  

  • Can travellers use FCM Booking within tools they already use, like Microsoft Teams or Slack?

    Yes. Thanks to Sam's intelligence, our technology is designed to meet travellers where they already are, making the travel booking process easy. Through Teams, Slack, and other channels, travellers can book, change, and cancel travel without switching to a separate application.

  • How does FCM Booking handle travel policy compliance?

    Every result is automatically ranked against your company's travel policy, with the preferencing reason shown to the traveller. This means travel policy compliance is embedded in the booking experience through every channel in our travel services, not enforced after the fact.

  • What happens when a traveller's flight is disrupted?

    Sam proactively identifies affected travellers and surfaces alternative options before they need to ask. For complex situations, you can still call your consultant, or they will reach out before you even know there's an issue – the team are available 24/7 with full context.

  • What content sources does FCM Booking draw from?

    FCM Booking aggregates content from GDS, NDC and direct airline connections, low-cost carriers, rail networks, and aggregators. Results are de-duplicated and intelligently combined to deliver the widest choice at the best price. Sam will serve travellers 2-3 relevant options, or they can click through to FCM Booking to compare a full list of prices, locations and amenities.