FCM Travel Solutions has been named the Middle East’s Leading Travel Management Company for the eighth consecutive year at the prestigious World Travel Awards.
The World Travel Awards serve to acknowledge, reward and celebrate excellence across all sectors of the global travel and tourism industry and are acknowledged across the globe as the ultimate travel accolade. Awards are voted for by travel and tourism professionals worldwide and these accolades recognise the commitment to excellence FCM has demonstrated over the past 12 months.
Ciarán Kelly, Managing Director Middle East and Africa Region, FCM Travel Solutions attended the prestigious ceremony at the Warner Bro World in Abu Dhabi to collect the award.
“We are extremely proud to win this accolade for the eighth year running - it's testament to the exceptional travel management services, professionalism and value that our people provide for clients throughout the Middle East,” said Ciarán. “It is also particularly rewarding to receive such excellent recognition of our business in 2019 as we are approaching the end of our financial year in June. The timing is perfect as it has been a landmark year for FCM in the Middle East.
“Over the last twelve months FCM has grown its client base both locally and regionally in the Middle East, with the support of our local teams. We have also begun managing some very high profile multi-national companies gained by FCM’s global business development team,” explained Ciarán. “We have also grown FCM’s footprint in the region with further countries, including Jordan and Kuwait, joining our network.
This award also tops off a month of accolades for FCM in the Middle East as the company has been certified as a Great Place to Work in the region and also won the World Travel Award for Leading Travel Agency in Saudi Arabia.
FCM MEA is also spearheading a period of digital innovation which lies at the centre of the travel management company’s overall strategy.
At the beginning of this year FCM launched Sam, a ‘Smart Assistant for Mobile’ as an industry-first. The app uses artificial intelligence to support business travellers with all aspects of travel via a conversational chatbot-based interface. Sam makes recommendations and perform actions that are relevant to the user’s individual trip – everything from itinerary management, air and hotel bookings, online check-in, flight updates and local weather forecasts to security notifications, taxis and transfers and city guides and destination information. The relevance of messages that Sam exchanges with the user gives travellers their own ‘personal assistant’ on the move as Sam can query, process and respond to data from a multitude of sources and suppliers virtually instantly.
“Sam has proved a game-changer for clients and many have said it has ‘saved’ them during a trip. Users love it,” said Ciarán
“I am very proud of our progress, growth and innovation in the MEA region, and appreciative of those that have been working hard to differentiate our value proposition,” summed up Ciarán.