FCM Southeast Asia Management Team

Vicki has extensive experience in numerous leadership positions in the 14 years she has been with Flight Centre Travel Group. Her knowledge in operations spans across New Zealand, India and SEA. Deeply passionate about customer service and delivering the best travel experience to our customers, Vicki is focused on developing strong operation teams to support our customers’ travel programme.

Ryan has been with Flight Centre for over 15 years, starting in London and becoming a key part of FCM's corporate business since 2012. His career has seen him rise from Travel Consultant to an Operational Leader and global manager of Customer Onboarding, where he oversaw the onboarding of over 350 corporate clients. Ryan led operations in the EMEA region before shifting focus to Asia, driving success and growth through strategic initiatives, even during COVID-19. His leadership has earned him several awards, including the EMEA Director’s Award and Global Achievement Award in 2023. Ryan's deep industry experience and commitment to a customer-centric approach keep the customer journey front and center for his team.

Lisa Wang is a forward-thinking leader in Solutions Engineering and Solutions Design, with a focus on delivering exceptional customer outcomes across Asia. Her strategic vision and technical expertise have transformed FCM Asia's offerings, enhancing client engagement through innovative processes and frameworks. As Director of Customer Solution Delivery, Lisa has played a crucial role in shaping tailored solutions that drive commercial success. Her proficiency in aligning technology stories with product marketing has fortified FCM’s presence in global markets, fostering substantial growth and retaining key clients. Lisa's collaborative approach and multilingual abilities, including fluency in English and Chinese, enable her to effectively navigate complex requirements and deliver bespoke solutions that cater to diverse cultural needs.

Courtney brings a robust portfolio of over 12 years in business development, including a significant 6-year tenure in leadership roles. As the regional sales leader, she oversees vital markets such as Greater China, Singapore, India, Malaysia, and Japan, playing a pivotal role in representing the Asia region within the global sales community. Her involvement in major Enterprise Request for Proposals positions her at the forefront of understanding and influencing the international corporate travel landscape. A South African native, Courtney has been based in Hong Kong for more than seven years, where she now holds permanent residency and serves as a local director.

Jaslin Puay has nearly 13 years of experience in human resources, specialising in strategic leadership and organisational excellence. She heads People & Culture department for Southeast Asia and collaborates with senior business leaders across the region to shape HR strategy. Jaslin specialises in cultivating workplace culture, addressing complex HR issues, driving talent, performance management and employee engagement initiatives. Her commitment to nurturing a positive environment has made her an influential leader in the region.

With over a decade of experience in the travel industry across the Asia-Pacific region, Jessica Tan is a proven leader in account management. As Head of Account Management for SEA at FCM, Jessica drives strategic initiatives that enhance client satisfaction, foster growth opportunities, and align with the company’s business objectives. Under her leadership, the team delivers consistent results in revenue generation, pricing strategy, and forecasting. Recognised for her dedication, Jessica was named the top account management leader in Asia in 2024.

JingWen is a dynamic leader with extensive experience in strategy and leadership at FCM Travel Asia, where she drove market expansion and maintained oversight of key projects. Now heading FCM Meetings & Events in Southeast Asia and Greater China, she excels in strategic planning and delivering innovative, engaging experiences in the MICE industry, specialising in conferences, retreats, and incentive trips.

Rolando Culili brings over a decade of experience in corporate travel and business development across Asia, with a proven track record in driving growth and nurturing client relationships. As Head of SME Business, Asia at FCM Travel, he leads strategic initiatives across our regional offices, focusing on delivering tailored travel solutions that empower small and medium-sized enterprises. Since joining FCM in 2015, Rolando has held several leadership and client-facing roles spanning business development and customer success, reflecting his deep understanding of the region's dynamic travel landscape. Based in Hong Kong, Rolando is recognized for his hands-on leadership style, collaborative approach, and dedication to advancing the SME travel segment throughout Asia.