FCM Southeast Asia Management Team

Kenji has close to 15 years of experience in the travel industry, most notably spearheading strategic travel management at world-leading financial service and consulting companies. As the General Manager for Singapore, he is focused on ensuring that FCM remains the preferred choice for our current and future clients, talents, and suppliers. Backed by a blend of global reach and local connections, under Kenji’s leadership, FCM Singapore will continue to be innovative and personable to reach new heights with our partners.

With over a decade of experience in the travel industry across the Asia-Pacific region, Jessica Tan is a proven leader in account management. As Head of Account Management for SEA at FCM, Jessica drives strategic initiatives that enhance client satisfaction, foster growth opportunities, and align with the company’s business objectives. Under her leadership, the team delivers consistent results in revenue generation, pricing strategy, and forecasting. Recognised for her dedication, Jessica was named the top account management leader in Asia in 2024.

As Head of Sales for Southeast Asia, Yong Xiang drives business growth and fosters strategic partnerships for FCM. With extensive experience in both the hotel and corporate travel sectors, he leverages his client-centric approach to deliver customised travel management solutions. An avid traveller with a deep industry background, his leadership ensures FCM stays at the forefront of business development in the region.

Jaslin Puay has nearly 13 years of experience in human resources, specialising in strategic leadership and organisational excellence. She heads People & Culture department for Southeast Asia and collaborates with senior business leaders across the region to shape HR strategy. Jaslin specialises in cultivating workplace culture, addressing complex HR issues, driving talent, performance management and employee engagement initiatives. Her commitment to nurturing a positive environment has made her an influential leader in the region.

JingWen is a dynamic leader with extensive experience in strategy and leadership at FCM Travel Asia, where she drove market expansion and maintained oversight of key projects. Now heading FCM Meetings & Events in Southeast Asia and Greater China, she excels in strategic planning and delivering innovative, engaging experiences in the MICE industry, specialising in conferences, retreats, and incentive trips.

Helen’s extensive 20-year tenure in the travel industry has endowed her with unparalleled expertise in Operations. As the Head of Operations, she has exemplified excellence in overseeing daily functions, optimising service delivery, and prioritising customer satisfaction. Her leadership style is characterised by a steadfast commitment to operational efficiency and a consultative, client-centric approach—qualities that have garnered her the prestigious Managing Director’s award. Helen’s adeptness at balancing operational imperatives with client demands has been instrumental in the success and growth of her team.

Stephanie Hah is a dynamic operations leader in Malaysia. She’s adept in optimising processes and enhancing service delivery. With a collaborative leadership style, she creates a positive, high-performance work environment while mentoring her team to reach their full potential. Stephanie oversees client management, process improvement, and team development, consistently achieving key performance indicators and contributing significantly to the company’s success.

With over 8 years of extensive experience in the technology industry, Prabu has led pivotal projects for several governmental agencies across Australia, Ireland, and Singapore. His notable achievements include successful rollouts for the National Library Board, the Ministry of Education, and various defense agencies. Prabu is also a faculty member at the National Technology University in Singapore, where he teaches post-graduate courses in Human-Computer Interaction and Software Engineering. Currently serving as the Regional Head of Digital Governance and Delivery at FCM, Prabu provides comprehensive visibility and strategic oversight for Regional Digital Transformation Projects. He plays a critical role in fortifying FCM's digital infrastructure, ensuring that FCM remains at the forefront of technological innovation and is well-positioned to adapt to the rapidly evolving digital landscape.

With over 20 years in the travel industry, Wallace brings deep expertise in client onboarding and process improvement. As a team leader for customer implementation, Wallace is committed to delivering seamless onboarding experiences while continuously optimising operations. His leadership fosters efficiency, empathy, and high levels of client satisfaction, making him a key player in driving successful customer journeys at FCM.