At FCM, we promise to offer you the greatest value and the most reliable business travel services.
We achieve this by continually moulding our approach to your specific and developing travel requirements to create customised travel services and programmes. Our unique Customer Value Propositions (CVP) are the foundation of this personalised business travel approach.
We Personalise Service
Locally and globally. We’ll go out of our way, to help you have it your way. Your dedicated New Zealand team of Travel Managers is here for you 24/7 – connect directly with us from your destination, anywhere you travel with us. Global consistency with local expertise – it’s the best of both worlds.
The FCM DNA. Our small, experienced teams are invested in you. Together, we challenge your policies to add value to your business while meeting all of your travel needs. The buck stops with us. At every level, our people are empowered and accountable to solve your problems and go the extra mile.
A better deal for you. Through our network-wide negotiating strength, expertise and benchmarking, we can deliver better travel deals and greater savings. MarketPlace provides access to specially-negotiated, aggregated and exclusive options from hundreds of suppliers worldwide. We’ll also navigate all the options for you, so you enjoy unlimited choice and simplicity.
To your priorities. First we listen. Then our strategic Account Managers tailor bespoke corporate travel programmes to match your priorities – because one size never fits all. We stay nimble and agile, so you have greater freedom of choice. Innovating to bring you smarter technology – from our SAVI booking tool, to award-winning SAM travel app –constantly delivering fresh ideas and smarter travel insights to improve your experience.
An exceptional travel experience. To look after you in every way, with strategic, proactive customer service and global travel knowledge that offers control, convenience, and above all, traveller safety. It’s the value of booking with us, and the assurance of a specialist team of dedicated travel managers. And if we’re anything less than accurate, efficient or great value, we’ll refund your transaction fee.
"FCM’s technology merges the best of both innovative online tools and offline service into one seamless experience…we have finally found a travel partner that delivers what we want and how we want it, which is invaluable."
Global Travel Manager, Leading Pharmaceutical company