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Welcome to Th!nk, your only stop for thought leadership that’s actually thought provoking. Th!nk is an ongoing thought disruption series powered by FCM, the global TMC with challenger DNA.
The content provided on this site is meant to motivate you to think differently, influence you to make critical changes, and inspire you to take alternative approaches to traditional corporate travel management. Check back soon, as we’ll be refreshing this site regularly with new and exciting content, including on-demand video, webinar registrations, downloadable one-pagers and guides, and more. Scroll on, and get ready to Th!nk.
Th!nk 2025 - Elevating Travel: Merging Tech, Analytics, & Human Connection
Wellington - Tuesday 2nd September 2025
Auckland - Thursday 4th September 2025
Join us for an afternoon of bold discussions and innovation, at this exclusive business travel event tailored just for you.
Th!nk On-Demand
Check out what’s available for you to watch right now from our Th!nk library.
Your guide for rewriting the RFP process
Let’s face it. The traditional RFP is one size fits none.
For years, corporate travel procurement has been stuck in a cycle that’s no longer fit-for-purpose. But if the traditional RFP isn’t delivering the results you need, why do we keep playing by the same framework?
At FCM, we know there’s a better way. So, we rewrote the rules. No, seriously. We actually rewrote the book.
Webinar: AI, budgets and individualism in business travel
Corporate travel will take on a whole new look in 2025, and that’s due to many factors: layover effects from 2024, transformative technology and AI, shifts in personal travel preferences, and ever-looming budget conversations. Our next Th!nk instalment sees futurist Dr. Poppy Crum join the FCM team to help you embrace these changes.
Q3-2024 travel trends in minutes
Discover the key takeaways from the latest FCM Consulting Global Quarterly Trend Report. In under three minutes, our experts break down the trends shaping business travel today and shares predictions for the future.
Watch the video or read the report here.
Expert Insights: Payments, Enhanced Data & Expense Reconciliation
Why are payments and expenses so complex? Is there one global solution for all? Our guru, Cathy Sorrenti, FCM's Senior Product Manager - Finance & Payments, dives into one of the industry's hottest topic—payments and expenses. From managing spending to reducing fraud risks and increasing budget efficiency, we break down the complexities of payment solutions and industry jargon, offering practical advice based on real feedback and a tailored approach.
Insights Unlocked: Travel trends & forecasts Q1-2024
Curious about how we summed up Q1-2024 in a nutshell? At Th!nk 2024, our guests were treated to an informative discussion on travel trends with Felicity Burke, Director of FCM Consulting Asia Pacific. Tune in as our expert breaks down the latest insights and forecasts. This video recaps the data from our latest travel trends report and explains how it may impact you and your business.
Th!nk 2023
Take a look back at the hot topics from 2023 in our on-demand Th!nk library.
What is the value of a TMC in 2023?
What are TMCs worth anyway? We wrap up 2023 by asking the all-important question in the business travel industry: What is the value of a TMC in 2023? It’s a debate that surely stands the test of time as our regional leaders unpack challenging questions around differentiation, travel management, the travel experience and how the re-shaping of the industry has brought us to this point so far.
Account Management: strategic driver or glorified helpdesk?
In today’s world, are Account Managers strategic drivers, or just glorified helpdesks? With independent insights from FESTIVE ROAD that explore the evolving role of the Account Manager. Where do you stand on this hot topic? Read more in our latest taboo paper.
Corporate Travel without Barriers
When designing your travel policy, it’s easy to forget to make accessible decisions, especially if you aren’t a member of a marginalised group. But the truth is, you need to look at your travel program policies and operations through the eyes of all your traveller personas, whether they are people of colour, disabled, or neurodivergent.
It’s never too late to evolve your travel program for the better, so why not start now?
Account Management vs. Automation
There’s no doubt that there is a renewed emphasis on self-service when it comes to corporate travel. Online booking saves time and money, chatbots answer questions faster than a phone call, and TMCs are providing more and more self-guided support for onboarding and change management. This begs the question: Do we need human support in corporate travel anymore?
Why is Travel Management So Difficult Today?
Has the task of managing business travel recently become more challenging, or was it always this difficult? FCM also recognised the issues that customers and the industry at large were facing. So, we joined forces with BTN Research to conduct a survey of global travel managers, to address a straightforward question: What difficulties are you currently encountering - and how can they be solved?
Resources to keep you Th!nking
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