Case studies

Hear from our Managing Director of Flight Centre Travel Group NZ, David Coombes, as well as the rest of the Leadership Team about the impacts COVID-19 has had on finance, our people, customer communications, technology and our suppliers.

Find out how FCM helped one of our customers with a smooth Trans-Tasman transition.

Partnership with FCM delivers a high-performing travel programme.

COVID-19 completely changed corporate travel. Find out how FCM Travel helped bring our travellers home throughout the pandemic.

Our client - a global pharmaceutical company - had a mature air programme through which it was spending more than $25m across more than a dozen countries. It wanted to find $400,000+ in incremental savings and achieved this, going from total air contract savings in Year 1 of $2,008,514 to $2,418,078 in Year 2 - an increase of 20.4%.

FCM had managed the travel programme for our client - a world leader in electronic optical equipment and analytical instrumentation for high-end scientific and industrial research and development - for more than a decade.

As a top 250 Australian company, in 2017 our client booked 7,234 room nights in 46 hotels across four countries worth $1.6. With compliance at 75%, coverage was 74%. A year later, its program had found savings of 4-8% with room nights increased to 7,750 in 82 hotels.

With 359 hotels in 28 countries booking 61,000 hotel rooms worth $13.6m, our client’s current program had compliance of 80% and coverage of 93%. Working together savings of 4.5% were found in our new programme with a rise in the number of hotels to 402 and compliance increasing to 89%.

Our client is an Infrastructure Services Business who in 2017 booked 68,500 room nights worth $11.1m in 110 hotels across two countries, with compliance at 70%. A year later this increased to 80% with significant total savings across in 2018 of $912k.

PepsiCo is one of the world’s leading food and beverage companies with a global portfolio of diverse and beloved brands. In 2012 FCM commenced the task of consolidating 20 individual markets previously utilising 10 different travel agents for a travel programme including more than 3,500 travellers and 1,400 contractors.

When going out to tender, GMG identified several challenges in relation to varying customer service experiences, risk management and inconsistent pricing which resulted in leakage and a compliance level of only 42%. FCM solved these challenges through best practices and a robust implementation plan.