Case Studies

Hear from our Managing Director of Flight Centre Travel Group NZ, David Coombes, as well as the rest of the Leadership Team about the impacts COVID-19 has had on finance, our people, customer communications, technology and our suppliers.

Read on to find out how FCM became a key partner in helping corporates to monitor, respond and combat unanticipated situations during challenging times of health crisis and travel constraints.

BlueScope is a global leader in premium coated and painted steel products. A primary focus for BlueScope is health and safety for their employees, which applies across all of their locations globally.

With a 300-year heritage, RSA is a multinational quoted insurance group. RSA operates three core business segments: Canada, Scandinavia and UK & International; and has the capability to write business in over 100 countries.

A global tech firm with operations in 18 global locations, and an annual travel spend of US$60M

Our client - a global pharmaceutical company - had a mature air programme through which it was spending more than $25m across more than a dozen countries. It wanted to find $400,000+ in incremental savings and achieved this, going from total air contract savings in Year 1 of $2,008,514 to $2,418,078 in Year 2 - an increase of 20.4%.

FCM had managed the travel programme for our client - a world leader in electronic optical equipment and analytical instrumentation for high-end scientific and industrial research and development - for more than a decade.

As a top 250 Australian company, in 2017 our client booked 7,234 room nights in 46 hotels across four countries worth $1.6. With compliance at 75%, coverage was 74%. A year later, its program had found savings of 4-8% with room nights increased to 7,750 in 82 hotels.

With 359 hotels in 28 countries booking 61,000 hotel rooms worth $13.6m, our client’s current program had compliance of 80% and coverage of 93%. Working together savings of 4.5% were found in our new program with a rise in the number of hotels to 402 and compliance increasing to 89%.

Our client is an Infrastructure Services Business who in 2017 booked 68,500 room nights worth $11.1m in 110 hotels across two countries, with compliance at 70%. A year later this increased to 80% with significant total savings across in 2018 of $912k.

Stantec is a global, full-service consulting, engineering and construction company. They have a breadth of capabilities, professional talent, universal reach and capital necessary to offer clients fully integrated services that set new standards in quality, value, timeliness and cost-efficiency.

When going out to tender, GMG identified several challenges in relation to varying customer service experiences, risk management and inconsistent pricing which resulted in leakage and a compliance level of only 42%. FCM solved these challenges through best practices and a robust implementation plan.