FCM National Leaders

Three decades in tourism including retail, aviation, auto, SME, tertiary, government and corporate travel, has led Renos to head FCM ANZ. This highly-experienced tourism industry thought leader places the customer as the central focus of everything he does.

Kelly has been in the travel industry for 20 years, spending this time in different roles within the Flight Centre Travel Group, across Australia and New Zealand. Kelly’s experience as both an Operational Leader, Account Management Leader and Head of Sales & Account Management means she delivers a holistic approach to her role as the General Manager for FCM Travel. Kelly is highly focused and driven by delivering exceptional experiences for all customers, wherever they fit into the travel programs the business manages. She is passionate about building strong partnerships with her team as well as the customers and the suppliers she works alongside, with demonstrating value, and aligning business goals at the heart of her purpose. Kelly believes a customer centric approach is critical to FCMs success, as well as evolving the sales and account management approach in line with the everchanging world we live in, optimising FCMs processes and partnerships across all stakeholder groups. FCM invites their customers to "discover the alternative in business travel" and Kelly takes great pride in leading the team that is responsible for bringing this to life for them.

Zain is a certified chartered accountant (CA) and has over 8 years of finance and accounting experience, having worked mainly in the professional services space with Ernst & Young (EY) and Grant Thornton. Zain also has extensive commercial experience within internal audit and pricing roles at Ford Motor Company of New Zealand. Zain’s key areas of focus and expertise are:

· Business growth through innovation
· Financial analysis
· Strategic oversight and implementation
· Business Partnering
· Business Risk Management
· Corporate Tax

In his current role as Finance Business Partner for FCM, he is responsible for mitigating financial risk to the FCM business, driving profitability through business transformation and identifying growth opportunities.

Andrea has been with FCM for over 20 years, starting as a Travel Manager, then progressing to an Operations Team Leader, before joining the Account Management team in 2012. Since 2019 Andrea has been responsible for the All of Government travel program for FCM, a role she always described as her "Brightness of Future". Andrea's biggest strength is developing relationships with customers to assist them to reach their travel program goals, as well as her communication skills. Andrea also manages a small portfolio of Government customers herself, which allows her to work closely with customers to fully understand their travel program and keep them updated on all the changes in the travel industry. Andrea is also passionate about sustainability and is a member of the Flight Centre NZ sustainability committee "Our World", which allows her to share ideas and knowledge with FCM staff on how they can make small changes in their own lives to help the planet.

Eleanor has been in the travel industry for over 25 years. She has fulfilled various roles within the travel industry but has spent the past 10 years at FCTG across South Africa and New Zealand. Her experience ranges from being an Operational Team Leader, to Account Manager and now the Account Management Team Leader. These roles have ensured her diverse experience crosses over to various areas of the business. Eleanor's focus is to ensure she and her team deliver exceptional customer service to all customers. With an intentional approach, Eleanor and her team approach your travel program from all angles with goals and projects that align with our customers objectives. Account Management supports many facets across a customer's travel program, from making recommendations, identifying opportunities, ensuring we understand customer needs and optimising systems wherever it makes the most sense. Rolling out new technology and building relationships are key, and a large part of what brings the most joy to Eleanor and her team.

Kim, an accomplished Marketing Leader with over 20 years of experience, boasts a remarkable track record in the leisure and corporate travel & tourism sector. Demonstrating expertise in tailoring B2C and B2B Marketing Strategies, Business Planning, Direct Marketing, and Content Marketing Strategies, Kim stands out as a dedicated and effective marketing professional with a wealth of industry knowledge.

Alana has spent 20+ year working in corporate travel, with the last 8 years at FCM. She started out initially at FCM as a Travel Manager and the last 8 years as a Team Leader, before recently moving into the Operations Leader role.

Alana’s role is an influential one, directly responsible for leading operational consistency, productivity and customer retention across local teams and the wider brand.

Alana provides direct support to the Operations Team Leaders, offering guidance and opportunities for growth, while keeping the wider teams updated with changes as they occur across the industry and within FCM.

She brings strong customer focus, organizational understanding, and leadership skills to the role of Operations Leader. Alana works closely with senior leadership in both New Zealand and Australia, account management, IT systems, sales, and technology product owners.

Kate has been in the Travel Industry for over 20 years, with the majority of her career spent at FCTG. She has worked in various roles at FCTG, ranging from Operations, to Strategic Account Management, and now Sales.

Kate is passionate about travel, customer service, delivering value to our corporate customers and prospects.