We know you can’t always manage, book or view your business travel services and plans from your desk. That is why we believe it is crucial to develop technology that enhances your traveller experience on-the-go.

Our Smart Assistant for Mobile or Sam for short is an industry-first. This mobile app is a travel assistant in the pocket, powered by artificial intelligence. Sam has proved a game-changer for clients and many have said it has “saved” them during a trip. It is simple and intuitive to use thanks to its chatbot-based interface making it just like using Facebook Messenger or WhatsApp.

Whether you are on the move or away on a business trip, you can be confident that Sam can handle everything from booking your flights, hotels or ground transport to updating you on the weather at your destination so you know what to pack. It also advises you on your exact departure gate, flight time changes or where to collect your bags plus suggests restaurants to visit, alerts you about traffic delays and connects you to a live text or phone chat with a consultant if you need or want it.

Created by our innovative FCM Lab to be friendly and personal, it has been based on real-life FCM travel consultants and was designed to solve common problems identified by extensive research among travellers and clients just like you.

Thanks to Sam, all traveller information is always at your fingertips putting you in control 24/7. This makes for a more relaxed journey, positively impacting your well-being and allowing you to focus on your destination and the business in hand.

Better travel experience

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How can SAM help with travel risk management?
Integrate your TRM provider         

If you have a partnership with a travel risk management provider, for example WorldAware, these emergency contact details can now be loaded into Sam.

In a stressful situation, the last thing a traveller needs is to be searching around for the right number to call for assistance. This enables travellers to easily contact their travel consultant to make changes to their reservation. or their risk provider for anything related to their health and safety.

3rd party risk companies will typically have access to a database of medical providers, medical physicians, foreign language capabilities, information about vaccines and other entry/exit requirements, as well as a fully staffed call centre of experts in travel risk management.

Read More About Our Technology

Travel Technology

Technology should move you forward which is why FCM have developed an industry-leading suite of products to make your business travel management simpler, faster and more efficient. FCM Connect is personalised to the travel tools and information you need to manage, book and travel with ease.


An innovative and groundbreaking part of FCM is the FCM Lab. It has the freedom and knowledge to focus on developing technology that can solve the real business travel problems you face, enhancing the way you interact with your business travel programme and our services.


Our new online booking tool, Savi, has taken inspiration from the very latest in artificial intelligence. Savi has been built on a foundation of exceptional market knowledge and user insight.

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