Meet the team

Jarrod has worked in the travel industry for 10 years, starting as a retail consultant and working his way up to an FCM Team Leader. During this time Jarrod worked on both key national and global customers and improving team productivity and systems. He is responsible for driving delivery and optimisation of FCM's fast-evolving travel technology product suite; enriching the client implementation business, providing support and development of operations Team Leaders and improving productivity in the FCM business. Jarrod has a detailed focus on service delivery and customer experience.

Andrea has worked for FCM for 16 years, starting out as a Travel Manager to becoming a Team Leader then for the last 7 years as an Account Manager. Andrea was promoted to Leader of Account Management for her Wellington team and more recently the South Island team too. Andrea has a great depth of travel industry experience and knowledge. She works in partnership with her clients to identify opportunities for savings and process improvement. Andrea’s focus on customer service is reflected in her awards for outstanding achievement as Top Travel Manager 2004, and Top Account Manager 2015.

Anna has 8 years experience in the travel industry and has held Account Management roles for over 25 years. For the past 5 years she has worked for FCM Australia as a Global Key Account Manager, managing key clients Global Travel Management programmes across 18 countries. Anna has a strong focus on delivering high quality customer experience, incorporating understanding needs, recommending solutions and managing expectations.

As our National Sales Leader, Matt Parnell leads new business in Enterprise, Multi-National Companies and New Zealand Government sectors. Matt has been with FCM for 6 years, with over 16 years experience in the travel industry. He has a strong corporate and Government background, Matt is passionate about customers realising their goals, transformational travel technologies and our people. Having worked in front-line operations to senior management roles in travel, Matt is responsible for leading all aspects of our new business sales strategy and performance.

Andy has been with Flight Centre Corporate for 4 years, where he started as an Accountant for cievents. He then worked as a Finance Manager for Corporate Traveller and is now the Finance Manager for FCM. Andy’s Finance experience and Travel knowledge gives him the expertise to deliver customer-centric finance solutions. He is also focused on process improvements and enhancements that will benefit all stakeholders.

Louisa has over 28 years experience in leadership organisational roles and operations management. Louisa held the role of Senior Business Analyst/Business Development at FCM for 9 years and has recently joined the Flight Centre Corporate Data Excellence Centre as a Business Leader. Louisa’s knowledge of the travel industry is considerable and she offers expertise in project management, systems integration, end to end process enhancements and data analysis. She is highly analytical, with a natural ability to build rapport and acquire an understanding of client’s requirements.