Our Intuitive and efficient online booking tool
Our online booking tool, Savi, has taken inspiration from the very latest in artificial intelligence. Our tool has been built on a foundation of exceptional market knowledge and user insight.
Our online booking tool features richer travel content that is exclusive to our business. Its cutting-edge design draws on Flight Centre Travel Group’s 40 years of travel experience and Serko’s 25 years of technology specialisation.
The result is a unique online booking product that features intelligent functionality such as persona-driven user modules – all exclusive to our corporate customers. Our tool sets a new benchmark for the travel industry, and it propels users into the future of online business travel booking.
The next generation in online booking
Travel Booker module
Our exclusive travel booker module, Savi Select, streamlines travel requests, quotes and interactions between travel bookers and their travellers.
Advanced machine learning capabilities enable your booker/s to create multiple options for a single trip via a shortlist, which the traveller can accept or reject.
The process reduces back and forth between booker and traveller and helps to expedite the selection and booking process, generating overall cost savings.
Savi offers itinerary options that help your business to drive compliance while still giving your travellers flexibility and choice.
Credit Management module (Coming soon!)
Our credit management module (Savi Credits) means credits are never left behind or left unspent.
This means you'll never miss out on tickets on hold, giving businesses more time and more flexibility to extract maximum value. Our booking tool releases air credits according to the traveller's frequency of travel, value of the credit and expiry date.
Chatbot Functionality (Coming soon!)
Ask Savi is our quick and easy solution to make a booking that is AI inspired predicting your chosen destination and route – ready to help you 24/7.
As airlines start to prepare for increased capacity and borders open up, we’re here to help you prepare for a return to travel.
We want you to feel confident that you have access to the latest COVID-19 information from suppliers such as airlines and hotels, as well as reassurance that health and hygiene processes are in place. Our suite of award-winning online booking tools and apps are optimised to help you return to safe travel in the coming months.
Here’s a quick update of what we’ve been working on to make sure you have access to the information and data you need.
SAVI Clean Hotels Indicator - NOW LIVE!
The new ‘Clean Hotels’ indicator allows users to see at a glance hotels which have implemented new health and hygiene measures to ensure traveller wellbeing throughout their stay.
Savi now visually identifies properties affiliated to the 'Clean Hotels' program through the Map and List view displays on your search returns
As border restrictions lift, both domestically and ultimately internationally, having easy access to this information at the time of booking will not only provide travellers with confidence in their accommodation choices, but will also support your organisation's duty of care.
In the coming months our exclusive SmartSuite program rates will also be more clearly indicated in the booking flow in parallel with the new ‘Clean Hotels’ indicators giving our bookers and travellers confidence that every effort is being made to keep them safe and healthy whether they are flying or lodging.
In addition to having been audited for COVID-Clean practices, every property in FCM's exclusive SmartStay program now includes four value-added inclusions across a wide range of benefits, saving you money and creating an even better experience for your travellers.
Also now live is the fully integrated display panel for the hotels credit as a Clean Hotel. The suggested view includes a clear overview of the health and hygiene measures that the hotel has implemented.
SAVI Smarts - Be informed of health and safety at the time of booking
Since September 2019 our market-leading online booking platform SAVI has provided enriched Routehappy content.
For airlines that partner with Routehappy’s parent company ATPCO, SAVI will display up-to-date airline policies for COVID-19 at the time of booking, giving you confidence that you are choosing the safest and most sensible option for your next trip.
The information displayed includes health and safety measures such as health screening, food and beverage hygiene, passenger and crew wellbeing, airport and cabin cleaning, flexible booking conditions as well as if a COVID test or temperature check is required.
The data available is increasing as airlines start to ramp up again, and includes popular airlines such as Qantas and Air New Zealand.
As vaccinations are rolled out globally and more countries require a negative COVID-19 test for passengers prior to travel, confusion around mandated requirements remains a concern for flyers. To address this issue, Savi has integrated COVID-19 Testing and Vaccine Requirements for new travel bookings. The new capability is simple to understand, with visuals to communicate testing and vaccination requirements for over 100 airlines provided by ATPCO Routehappy.
How Savi supports Passenger Contract Tracing
Travelling with domestically within AU? We have you covered with Savi, which now captures the AU government requirements to help keep travel smooth and simple at the airport.
The now mandated Australian Government passenger contact tracing requirements, are detailed below for airline bookings within Australia.
- Passenger name;
- Mobile phone number;
- Email address; and
- Postcode of residence.
For profiled travellers, ensuring compliance is seamless. Savi’s intuitive user interface pulls all required data from the traveller profile, helping to make life easier at the airport. Where information is incomplete; Savi will simply prompt for the required data to be added before the booking can be confirmed.
Sam Alerts - Instantly contact your travellers on the go
In addition to the extensive range of duty-of-care functions in our award-winning app Sam, we have developed a new push notification function for you to communicate company-wide with important announcements to all your Sam users.
Simply contact your FCM Account Manager or travel team with the message you wish to send out and we will do the work for you.
Find out how Sam can help you and your travellers.
Restrict travel to high risk zones
SAVI’s policy configuration lets you easily deactivate booking requests to specific airports, cities, or countries, and reactivate them as risk conditions return to acceptable levels for business travel.
Coming Soon! SAVI Credits - No Credit Left Behind!
FCM understands the importance of credits and cost-controls as businesses start to emerge from COVID-19.
The SAVI credits module provides visibility and utilisation of unused ticket credits and consists of:
- A smart dashboard widget which gives your travel bookers and travellers clear transparency over their next to expire ticket credits
- A ticket management facility allowing users to see their full credit pools available for reservations
- A clearly defined booking process that allows the utilisation of unused ticket exchanges for self bookers and across Cost Centres and Departments for Travel Bookers
FCM will ensure that your full ticket pool is available in SAVI and updated in real-time ensuring that NO CREDIT IS LEFT BEHIND!
SAVI Credits will be coming to FCM!
Dynamic Authorisation Levels
Multi-tier approval workflows can be dynamically assigned based on trip parameters. While low-risk travel (e.g. domestic) can follow your standard authorisation process, high-risk or international travel can be configured to automatically require multiple approvers such as regional leaders or HR to minimise risk and ensure the right people are informed.
SAVI Complex International - taking the complexity out of travel in a post-COVID19 world
Booking complex international trips can be time-consuming and complex. We’ve been working to create a simple and robust international booking capability in SAVI, to ensure you can book multi-stop international trips without fare and combinability challenges.
SAVI Complex International will be available in the coming months, keep an eye out for more information on this exciting new capability.