PRESS RELEASE
FCM Travel Named to Newsweek’s 2026 Rankings of America’s Best Customer Service
Leading Business Travel Management Company Recognised for Third Time on Newsweek’s Annual List
New York, NY (November 4, 2025) – FCM Travel, the flagship large-market business travel division of Flight Centre Travel Group, today announced it has been named to Newsweek’s 2026 ranking of America’s Best Customer Service in the Travel Management category. This marks the third time the company has earned this distinction, following previous wins in 2023 and 2024.
Presented in collaboration with global data and business intelligence leader Statista, the prestigious list recognises companies that provide exceptional service experiences to customers and set the benchmark for service quality, responsiveness, and reliability.
Now in its eighth edition, America’s Best Customer Service recognised 730 companies across 166 different categories this year, including travel, retail, financial services, healthcare, and digital services. The ranking is based on an independent, large-scale consumer survey of more than 200,000 customers who have either made purchases, used services, or researched products or services over the past three years.
“We are honoured to once again be recognised on Newsweek’s America’s Best Customer Service list,” said Billy McDonough, President of FCM Travel Americas. “This recognition reflects our unwavering commitment to our customers and reinforces that earning their trust and loyalty remains our top priority. It validates our dedication to delivering a world-class service experience every day.”
Over the past year, FCM Travel has taken strategic steps to further strengthen the customer experience by enhancing the technological capabilities within its FCM Platform. This innovative approach includes a groundbreaking relaunch of Sam – an AI-powered virtual travel assistant that delivers personalised, efficient, and seamless solutions, transforming the customer journey worldwide.
The final scoring and rankings were based on likelihood of recommendation and five key service quality dimensions: quality of communication, professional competence, range of services, customer focus, and accessibility.
To view the full America’s Best Customer Service list, please visit here.
About FCM Travel
FCM is one of the world’s largest travel management companies and a trusted partner for thousands of national and multinational organisations, including many household brands, Fortune, and FTSE 100 companies. With a 24/7 presence across 97 countries, FCM’s agile and flexible technology anticipates and solves client needs, supported by expert teams who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As the flagship corporate travel division of Flight Centre Travel Group, FCM delivers some of the most competitive rates, unique added-value benefits, and exclusive solutions to support clients’ business travel requirements. A recognised leader in the travel technology space, the company has launched several proprietary client solutions over the past 12 months, including a new omnichannel platform offering a “first-of-its-kind” customised end-to-end user experience, and FCM Booking – an innovative alternative to traditional OBTs.
In addition to its travel management services, the company provides specialist expertise through FCM Consulting and FCM Meetings & Events to meet the broader needs of its clients.
Discover the alternative at www.fcmtravel.com .
About Newsweek
Newsweek is a global digital news organisation built around the iconic 93-year-old American magazine. It reaches 100 million people each month with its thought-provoking news, opinion, imagery, graphics, and video, delivered across a range of print and digital platforms. Headquartered in New York City, Newsweek also publishes international editions in 50 countries.
About Statista
Statista publishes hundreds of global industry rankings and company listings in collaboration with leading media partners. This research and analysis service builds on the success of statista.com – the leading data and business intelligence platform providing statistics, business-critical data, and a wide range of market and consumer studies and surveys.
Media Contact
Scott Weiss - FCM Travel
U.S. Director of PR and Communications