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Dedicated to empowering business travel programs

At FCM, we believe corporate travel management shouldn't come with limitations. That you deserve a business travel experience that's flexible, consistent, and adapts to the ever-changing corporate travel landscape. 

Whether your enterprise needs tailored business travel solutions, event management, or assistance with strategic projects, we're here to help you navigate the complexities of corporate travel. Escape the straitjacket of other travel providers; discover the alternative and empower your business travel program to deliver return on investment and delight your travellers.

Book a meeting    Take a tour

fcm-au-afr-customer-champions-logo-icon

Dedicated to empowering business travel programs

At FCM, we believe corporate travel management shouldn't come with limitations. That you deserve a business travel experience that's flexible, consistent, and adapts to the ever-changing corporate travel landscape. 

Whether your enterprise needs tailored business travel solutions, event management, or assistance with strategic projects, we're here to help you navigate the complexities of corporate travel. Escape the straitjacket of other travel providers; discover the alternative and empower your business travel program to deliver return on investment and delight your travellers.

Book a meeting   Take a tour

Travel better with...

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Consistent, personal service

Global service standards, with on-the-ground expertise in 95+ countries. Personalised care so your travellers can thrive whenever, wherever.
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Experience-led technology

Say hello to one smooth, travel management experience with the FCM Platform, built for managers, bookers and business travellers.
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Curated content & savings

Streamline thousands of airline, hotel, rail and car options to relevant choices for your travellers, bookers and policy.
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Enhanced data & visibility

From spend to safety and beyond. Whatever metrics matter most to your business, we’ll help you find the insights that put you in control.

Collaborating on travel programs with

Haeco is a client of FCM Travel
JTI is a client of FCM Travel
Optus is a client of FCM Travel
Procter & Gamble is a client of FCM Travel
Pringles is a client of FCM Travel
Wesfarmers is a client of FCM Travel
Toyota is a client of FCM Travel

 

Technology built with you in mind

FCM Platform, technology built around your woes | FCM Travel

Craving a smooth way to book and manage business trips online that perfectly complements your travel expert support? Want to easily search and pull reports for travel insights, and view your approval notifications in one place (yes, even cross-online booking tool)? 

Our customers felt the same way. That’s why we built the FCM Platform, a travel management ecosystem that wraps around and enhances your booking tools and systems to streamline corporate travel management. 

With this one platform, you get:

  • Global consistency for booking and managing business travel
  • Custom features and user experience for managers, bookers and travellers
  • Actionable insights for bigger savings and strategy
  • To be part of the platform’s evolution, with feedback loops driving corporate travel innovation

 Explore FCM Platform

Tailored travel services that work for all

Gestores de viajes | FCM Travel

Travel Managers

From your overarching travel strategy to the regional nuances, we partner and drive value for those behind the big business travel decisions. Discover how our services and expert insights empower visibility and control, save time and drive savings.
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Responsables de las reservas | FCM Travel

Travel Bookers

Booking flights, accommodation, and ironing out travel details should be seamless. Discover how our corporate travel technology and talented teams save you time when booking, arranging, and amending trips.
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Viajeros de negocios | FCM Travel

Business Travellers

Empower your teams to hit the road with confidence, choose the right travel options and stay within budget. No matter where travellers are going, our 24/7 globally consistent service and mobile app are right there with them.
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Corporate travel management that keeps everyone...

Company travel strategy that keeps everyone Safe & Productive

Safe & Productive

Keep traveller safety top of mind and everyone productive, even if there are bumps in the road. We'll assist with robust travel and duty of care policies, experienced travel consultants supported by practical travel advice, speedy reports and customisable tech.
Company travel strategy that keeps everyone on Budget

On-budget

Maximising ROI on your travel spend is critical, so our technology, teams, and guidance are designed to deliver optimum value. Plus, with decades of experience behind us, we have the best-in-market content and deals.
Company travel strategy that keeps everyone thinking ahead

Thinking ahead

Stay ahead of disruption with real-time information, so business trips stay seamless, and your program is adaptable to change. You’ll have a say in our technology roadmap, future-proofing your stack and priorities.

 

Travel Hub

 

From The Th!nk Series to FCM Consulting’s Quarterly Trends Reports, to practical travel advice and insights to elevate programs.

Explore the Travel Hub.

A smooth transition to better travel management 

Discovery Inc., the multinational media powerhouse behind iconic brands like Discovery Channel and TLC, found their perfect travel management partner in FCM. Through a shared commitment to global storytelling and cultural exploration, FCM Travel seamlessly integrated with Discovery's unique mission, delivering tailored solutions and unparalleled support.

The level of customisation that we have been able to achieve has been truly game changing. I love the fact that FCM have been open-minded to my suggestions and are working to make this tool really perform for us.

- Yukari Tortorich, VP of Global Travel Services, Discovery Inc 

 Read the case study

How FCM partnered with a client to create a first-of-its-kind expense reporting tool

A multinational pharmaceutical manufacturing client was experiencing discrepancies between their travel and expense data. They needed to control leakage and learn how to better use their data to communicate with stakeholders. FCM would work directly with the client to design a one-of-a-kind reporting and reconciliation tool that would be used by clients across FCM’s customer base.

Now that we have about a year and a half of spend history, I can start to see what carriers we’re flying, […] I can see what hotel chains we’re using, and we can begin to negotiate based on that spend history some global deals or pricing. FCM is helping us with many integrations, such as […] Expense Connector, so we can start to see a little bit more between Concur on the expense side and FCM on the travel side.

- Tracy Stueve, Sr. Director Finance, Talent, & Projects, World Vision International

Read the case study

52 countries live in 2 months with JTI

JTI (Japan Tobacco International) had a fragmented travel policy. Sixteen TMCs across the world, operating in more than 80 markets. They had one major TMC but when it came to service and attention, JTI felt like a small fish in a big pond. That's where we came in.

“From the very beginning, we talked through our focuses and implementation plan with FCM. The team were super agile. They knew what was really critical to get this up and running, and what could wait"

- Nicole Rimmer, Global Category Manager Travel & Events, JTI

Read the case study

Guiding a Fortune 100 Insurance Company to Successful Organisational Change

“Not only did FCM provide comprehensive, customised materials and sessions, they consistently took the time to listen and understand our culture, and then flexed to align with our needs”.

That's what the travel manager of a well-known Fortune 100 insurance company said about implementing FCM Travel, after 10 years with their incumbent TMC.

Discover how agility and partnership-focused goals were a perfect match for this global business travel program.

Read case study

A smooth transition to better travel management 

Discovery Inc., the multinational media powerhouse behind iconic brands like Discovery Channel and TLC, found their perfect travel management partner in FCM. Through a shared commitment to global storytelling and cultural exploration, FCM Travel seamlessly integrated with Discovery's unique mission, delivering tailored solutions and unparalleled support.

The level of customisation that we have been able to achieve has been truly game changing. I love the fact that FCM have been open-minded to my suggestions and are working to make this tool really perform for us.

- Yukari Tortorich, VP of Global Travel Services, Discovery Inc 

 Read the case study

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Services and culture, certified

Recognised as a Customer Champion by the Australian Financial Review (AFR), our customer-centric approach has been at the heart of everything we do.

With 20+ years of globally consistent service tailored to flex as needed, user-driven travel tech, greater visibility, and content that speaks to what matters most, our customers control every step of their journey with FCM. 

We’re proud to stand alongside some of the top organisations in Australia and New Zealand, celebrated for their approach to creating significant value for customers and distinctive ways of doing business.

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Ready for empowered business travel management? 

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Frequently Asked Questions

  • How can I reset my password?

    From the login screen, simply follow the prompts to reset your password using the email address linked to your user profile. Your business may also consider enabling Single Sign On (SSO) to make logging in even easier in the future!

  • I am a supplier with a chargeback enquiry. Where do I go?

    If you’re a supplier with a chargeback enquiry, reach out to our Accounts Payable team via ap.queries@fcmtravel.com.au.

  • Where can I find a contact number (For Chargeback, general support, or my account manager)?

    Did you know FCM Platform lets you manage most of your travel program independently? However, we also prioritise exceptional service. When you need help, you can find the contact details for your local FCM Travel Team in the "Help and Support" section of our online platform.

  • I have a booking amendment/question about my booking. What should I do?

    FCM offers users the flexibility to modify most bookings online. Simply log in to our platform via desktop or your mobile browser and navigate to your trip’s itinerary to manage your changes. For direct bookings or intricate changes, contact your dedicated travel team for personalised help.

  • What is a Corporate Travel Management Platform?

    A corporate travel management platform is a dynamic software solution designed for efficient business travel oversight. It streamlines tasks like travel booking and expense management within a company's corporate travel program, ensuring compliance with policies. FCM’s all-in-one corporate travel management platform does all this by leveraging advanced technology, flexible integrations, and a smooth, AI-powered user experience to enhance your travel experience.

  • What is the benefit of using a Corporate Travel Management Company?

    Using a corporate travel management company (like FCM) brings control to your corporate travel program by maximising cost savings, keeping your travellers safe, access to exclusive supplier deals, expert support, and in-depth reporting capabilities. FCM helps large-scale companies with complex needs and many travellers find unique solutions that work effectively. 

  • How is FCM different from other Corporate Travel Management companies?

    Simple, seamless, flexible – FCM leverages the best, proven technology and solutions out there combined with the best travel consultants in the industry and award-winning service, to help you manage and optimise your business travel program with ease. FCM is the expert at providing corporate travel solutions to enterprises across various industries, including mining, marine, academic, government and construction and engineering. 

  • How can a Corporate Travel Management platform help me save money?

    An online booking tool (like FCM’s) pinpoints the best available rates and tracks expiring flights credits for instant cost savings. Features like FCM Reporting's analytics also provide insights to enhance your travel program and minimises future expenses.

  • Who owns FCM?

    FCM Travel is the corporate travel business of travel giant Flight Centre Travel Group (FCTG). With operations in over 95 countries - including Australia - FCM’s global network has the experience and connections you seek in your trusted travel partner.

  • How do I get in contact with my FCM travel team?

    For 24/7 Support: We provide round-the-clock personal support from our people, anywhere in the world. If you're in need of 24/7 Emergency assistance, you can get in touch via:
     
    International: +61 7 3083 6087 
    Within AU: 1300 557 854 
    Email: extended.hours@fcmtravel.com.au

    Complaint Handling: If you have a concern or complaint, please first refer to your organisation’s internal Travel Policy for guidance. For any further assistance or to escalate the matter, please contact your local FCM Travel team directly.