Trust and Compliance

Effective Data Protection with FCM Travel Solutions

FCM Travel Solutions has always taken the privacy and confidentiality of your employees’ personal data seriously.

We comply with our obligations under all applicable privacy and data protection laws, in all the jurisdictions where we operate.

Data Processing Terms - GDPR

For our corporate customers to whom GDPR applies, when we process your employees’ personal data to make and manage travel arrangements on your behalf, we do so as your “processor”. We only process your employees’ personal data for this purpose and in accordance with your instructions.

The GDPR will require that such processing is carried out on specific terms that provide protection to data subjects (i.e. your employees).

With that in mind, we have introduced a data processing addendum for all our corporate customers in respect of whom GDPR applies. This document provides greater transparency and accountability in relation to how we process your employees’ personal data.

In accordance with the data processing addendum, European corporate customers may subscribe to notifications of new sub-processors here.

Privacy Notice (for prospective customers and enquiries etc.)

When, under GDPR, we process personal data of individuals who are not corporate customers, we do so as a data controller and the provisions set out in our Privacy Policy or Privacy Notice (as applicable) shall apply.

Contacting our Data Protection Officer

The broad scope of the GDPR means that it will also impact businesses outside of Europe. As part of the global Flight Centre Travel Group, we have appointed global and regional data protection officers to provide an integrated approach to data security.

If you would like further information about the protections we’ve put in place, please contact your local DPO at: