L'équipe de direction FCM Global

Notre équipe de direction est composée de dirigeants dévoués et passionnés par la gestion des voyages d'affaires, la technologie dédiée aux voyages et la prestation d'un service client de haut niveau.

(En anglais)

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Marcus Eklund

Marcus Eklund

Global Managing Director
Marcus Eklund

Marcus Eklund

Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
ALEX-ARMSTRONG

Alex Armstrong

Global SVP Commercial Strategy
ALEX-ARMSTRONG

Alex Armstrong

Global SVP Commercial Strategy
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Jo Lloyd

Jo Lloyd

Account Management and Consulting
Jo Lloyd

Jo Lloyd

Account Management and Consulting
Jo a travaillé dans le secteur des voyages d'affaires tout au long de sa carrière. Elle a ainsi acquis des connaissances et une grande expérience dans de nombreux domaines de ce secteur. C'est en travaillant dans un environnement TMC pendant plus de quinze ans qu'elle a développé ses connaissances et un œil innovant pour développer les programmes des fournisseurs partenaires. Jo a ensuite occupé de nombreux postes en tant que consultante. Elle a notamment été directrice régionale pour la région EMEA chez ACTE, où elle s'est concentrée sur la formation des acteurs du secteur, a œuvré à la mise en place du département commercial auprès des entreprises pour Qatar Airways à Doha, avant de fonder Nina & Pinta Consulting Services. Nina & Pinta était une société de conseil spécialisée dans le secteur du voyage avec deux divisions distinctes. Les projets de conseil de Jo chez Nina & Pinta allaient de la collaboration avec les services d'achat des entreprises sur les programmes de voyages d'affaires, en mettant l'accent sur l'efficacité et l'optimisation des programmes, à l'élaboration d'ateliers de formation sur l'efficacité des ventes, les négociations et la collaboration avec les services d'achat. Jo a également rédigé de nombreux livres blancs en collaboration avec l’association britannique Business Travel Association sur la tarification TMC et les processus d'appel d'offres. Jo a rejoint FCM Travel en octobre 2021, et depuis janvier 2022, Nina et Pinta a été intégrée à FCM.
MICHEL-ROUSE

Michel Rouse

Chief Product Officer
MICHEL-ROUSE

Michel Rouse

Chief Product Officer
Au cours de ses 20 ans de carrière dans le secteur des technologies du voyage, Michel a occupé divers postes dans la recherche, le développement, la gestion de produits, la conception de solutions et les ventes au sein d'organisations technologiques multinationales telles qu'Oracle et Amadeus. Michel possède une vaste connaissance et compréhension de l'industrie des technologies du voyage, ainsi qu'une expérience pratique dans la planification et la livraison de solutions complexes modernes à des clients de toutes tailles. Il a rejoint FCM en 2017 en tant que Chief Technology Officer, avant d'être promu VP Global Customer Solutions début 2019 où il est chargé de fournir des solutions de premier ordre aux clients. Michel est maintenant Chief Product Officer pour l'entreprise à l'échelle mondiale et sa mission et de proposer des produits technologiques innovants axés sur le client. Depuis son arrivée chez FCM, il a joué un rôle clé, aidant FCM à se positionner comme l’une des TMC leader d’un point de vue technologique.
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.
Scott Alboni

Scott Alboni

Directeur marketing mondial
Scott Alboni

Scott Alboni

Directeur marketing mondial
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Andy Hegley

Andy Hegley

Managing Director UK, Ireland & Netherlands
Andy Hegley

Andy Hegley

Managing Director UK, Ireland & Netherlands
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
billy mcdonough headshot

Billy McDonough

President, Americas
billy mcdonough headshot

Billy McDonough

President, Americas
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Mel Elf

Melissa Elf

Managing Director, ANZ
Mel Elf

Melissa Elf

Managing Director, ANZ
Avec son énergie et son enthousiasme débridés, peu de gens peuvent suivre le rythme de Melissa, et encore moins se vanter de l'étendue de l'expérience qu'elle a acquise au cours de ses 25 ans et plus dans l'industrie du voyage. Elle apporte une solide compréhension des meilleures pratiques dans de nombreux secteurs industriels et de leurs programmes de voyage.
Cesc Villanova

Cesc Villanova

Global Product Director
Cesc Villanova

Cesc Villanova

Global Product Director
Cesc accumulates more than 15 years of experience designing and managing digital products. Before joining the travel industry, he worked for 10 years years in the video-game industry working as UX designer, product manager and creative director in different start-ups. In 2014, Cesc co-founded Sam :] , the award winning digital assistant that FlightCentre acquired on 2017. Since then, Cesc has been working to apply the same principles that made Sam :] a success to the whole FCM digital experience.

Flight Center Travel Group Corporate Executive Team

Chris Galanty

Chris Galanty

Global Corporate CEO, Flight Centre Travel Group
Chris Galanty

Chris Galanty

Global Corporate CEO, Flight Centre Travel Group
Chris Galanty has unrivalled corporate and leisure travel experience gained during his career with Flight Centre Travel Group (FCTG). As Global CEO of Flight Centre’s corporate travel operations, he is responsible for the company’s flagship global travel management division FCM Travel and largest SME specialist business travel provider, Corporate Traveller, plus other specialist FCTG brands. An authoritative voice in the travel industry, Chris has led FCTG’s corporate businesses through the impact of COVID-19 with decisiveness and a determined growth strategy that capitalises on the strength of Flight Centre’s culture.
Charlene Leiss

Charlene Leiss

President, Americas
Charlene Leiss

Charlene Leiss

President, Americas
Charlene brings with her nearly 30 years of experience in the travel industry to her role as President of Flight Centre Travel Group, The Americas. She started her career in travel with Boston-based Garber Travel, before it was acquired by the Flight Centre Travel Group (FCTG). Most recently, she held the position of President of FCTG’s Corporate Brands in the USA, in which she over saw a team of 500 people. In the four years that she led the corporate brands, Charlene achieved double-digit, often record setting growth year over year. She has been recognized by the industry on numerous occasions for her outstanding performance, most recently being named one of GBTA’s WINiT Top 40 Women in Travel.
Steve Norris

Steve Norris

Managing Director, EMEA
Steve Norris

Steve Norris

Managing Director, EMEA
Steve Norris joined Flight Centre as a leisure travel consultant in Uxbridge progressing to store manager over the next three years. In 2005 moved to the UK head office as Head of Land Product, progressing to Group Marketing Director for UK corporate and retail. In 2009, Steve was appointed General Manager Flight Centre UK and in 2011 he was promoted to Corporate MD EMEA responsible for Flight Centre’s business travel divisions. Over the next eight years, under his stewardship, both FCM Travel and Corporate Traveller achieved major growth, winning and retaining significant new customers, to become dominant TMCs in their respective markets. In January 2020, he took over his current role as Managing Director of Flight Centre’s EMEA, with overall responsibility for both the leisure and corporate businesses.
James kavanagh

James Kavanagh

Managing Director, Australia
James kavanagh

James Kavanagh

Managing Director, Australia
A key member of FCTG’s global executive leadership team, James has led the Australian operations through the toughest period of the company’s history in response to the COVID-19 pandemic.

With 23 years’ experience in the corporate travel industry, James brings leadership skills as well as extensive grass roots experience to the role across multiple brands and geographies. He is a senior leader with a proven track record in delivering consistent results that are backed with industry and employer recognition.
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand est le Directeur Général de Flight Centre Travel Group en Asie après avoir occupé le rôle de directeur général de FCM Asie. Bertrand a commencé sa carrière dans l'industrie des télécommunications en Europe en travaillant pour Orange. Il a ensuite rejoint le géant aéronautique Airbus où il avait en charge la direction du département commercial et marketing au sein de leur division informatique. Il a également occupé plusieurs rôles de direction au sein d'Amadeus, l’un des leaders informatiques de l'industrie du voyage avant de rejoindre FCM.