INSIGHTS
For the love of travel, meet Maja
Maja has been with Flight Centre Travel Group (FCTG) for over 20 years. Beginning her journey after booking a holiday with a Flight Centre retail store. With a goal to live a life of travel and see the world, she went home that night and applied for a job with FCTG. Fast forward, and Maja is now a team leader with FCM, bringing her passion and expertise to every interaction.
High-touch VIP service
One of Maja and her team's specialists is working with VIP clients, making every travel detail seamless and stress-free. These clients require accuracy and excellence, and Maja's team always delivers. Whether organising travel for board meetings or managing last-minute itineraries, trips are always smooth.
We work with a lot of high-touch VIP clients. They have many requirements, and it's our job to meet them. Whether it's coordinating travel for a meeting or managing last-minute changes, we take the load and make it happen.
From arranging synchronised arrival times to booking transfers, attention to detail is what matters. The dedicated approach from the team includes reconfirming all arrangements the day before travel, leaving nothing to chance. This careful planning means that VIP clients can focus on their business while Maja and her team handle the logistics.
Last minute travel changes are all part of it
In corporate travel, last-minute changes are common. Meetings get rescheduled, flights get cancelled, and plans shift at a moment's notice. But Maja's team is well-equipped to handle these challenges without batting an eyelid.
In corporate travel, there's always stories of complex or last-minute travel and itinerary changes. That's just part of it. Our team is quick to act though, often fixing issues before clients even know about them.
Maja's team has seen it all—from unexpected flight cancellations to urgent itinerary changes and grounded planes. But they're always ready to drop everything and spring into action. Their proactive stance to service means clients rarely have to worry about disruptions. Often, solutions are in place before the client is even aware of the problem.
We don't want our customers to have to call us all the time and ask us what we are doing about a problem. We want to be proactive for our customers, action changes, send them their new itineraries, and off they go. We know our clients so well that we can do this, and most of the time, we fix the problem before they are even aware of it."
Communication is always the winner
Maja's strategies for success involve open communication and regular check-ins. She keeps clients updated and anticipates their needs. Regular meetings are held to stay updated on evolving travel requirements, allowing the team to address needs and issues and plan for future travel.
I have regular meetings with our clients to stay ahead of their travel requirements and preferences. For example, I know some clients don't like particular hotels simply because it's not close to the office, and I can work with them to always be ahead of what they need. I know this, because we communicate regularly.
We also have quarterly meetings, but these are more strategic. Like going through how we're saving them money and improving our services. I want to know the expectations so the team and I can meet them.
It's not all meetings and events
The client base is diverse for Maja and her team, but they wouldn't have it any other way.
Corporate travel isn't just about meetings. We manage any travel the business requires. We have one client who has lots of international travel, and from time to time, we also organise their employee relocations. It's interesting because a lot of people when they think of corporate travel, think of meetings, but it's so much more than that.
We have been working with this client to organise all relocation travel, including temporary accommodation for the families. This company also allows its people to use us to book their leisure travel, which you don't see often. But it works for them, and they're happy, so that's the main thing.
With us for the long-haul
Some of Maja and her team's clients have been with FCM for over a decade, validating the trust and reliability they bring to the table.
One of their mining clients regularly travels to Africa to visit remote sites and brings international exchange students to Australia as part of their education, and upskilling program.
Travel to Africa often involves intense flight searching because some of the places these employees go have limited or no airports within two 300kms of where they're going. We also have clients who bring exchange students to Australia. This is super challenging sometimes because these students typically live in community, meaning they have hardly any transport options.
Getting to Australia is also complicated. Often, these students will be travelling through multiple cities before landing in Australia because we have such limited flights in and out of Africa. When this happens, we have to dig a bit deeper into entry requirements of transiting cities. There are lots of moving parts, but we make it work.
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